Siblu FR

P. O.

Partagé le 19/07/2025, sur Siblu Le Domaine De Kerlann, date d'arrivée le 09/07/2025

Good afternoon, I am contacting you about our recent disappointing stay in Domaine De Kerlann. We were staying in a stunning private mobile home pitch number 329 from 09/07/25 until on 15/07/24. This was our 13th summer visiting different French campsites and it was our sixth time staying in De Kerlann, unfortunately I have to say that this was our most disappointing one yet. Like every campsite we've been to over the last 13+ years, none of them have everything but all of them have that one thing that sets them apart, for Domaine De Kerlann that one thing was the beautiful & amazingly equipped mobile home and the entertainment from the animation team & location. Unfortunately what let De Kerlann down this time around was the animation team and entertainment program, if you're an English speaker & plan on staying in your mobile home drinking cheap beer and wine at night then this campsite is for you, if like us you enjoy going down every evening for the kids disco followed by a different show every night and taking in the atmosphere then stay away. On previous stays in Domaine De Kerlann our kids would go to kids camp and there would be two or three fluent English speakers on the animation team, this sadly wasn't the case this year so we couldn't send our kids as we knew they wouldn't be included and wouldn't know what was going on as we witnessed during the kids entertainment with patch, max & lilly. There was absolutely no attempt from the animators to speak English during the shows, they did however translate at the welcome drinks and when they're introducing the team. During the Siblu 50th anniversary show and video there was also English translations so I'm guessing Siblu are trying to give the impression to potential English speaking buyers that English will be spoken by the team. I understand Siblu are a predominantly French campsite as this is our 7th time staying with them but in other French campsite companies like Yelloh & Sandaya that we have stayed with always try to accommodate their English speaking guests and make them feel included. If you don't go to the pool before 12pm or after 3pm it's pandemonium with little to no loungers, it's seems like there's too many people staying onsite than the pool can handle, the roof of the swimming pool also went on fire during our stay meaning the pool was out of action for a day. The main bin area was an absolute disgrace during our stay and they clearly weren't emptied for over a week, I have attached pictures to show how bad it was. The entertainment this year also didn't shape up to previous years, one of our families favourite nights was bingo but that didn't happen once during our six night stay even though the foam party occured twice. The onsite restaurant has also deteriorated because they have drastically reduced their menu options and increased prices, and while owners used to get a discount in the restaurant this has also been taken away. Before you say that we need to make ourselves known and tell the team that we speak English, we did it on the welcome night and at two shows, but it made no difference, at one of the kids shows the only English speaker on the team translated for the first two activities then stopped for the remainder of the games so my two children stood there like fools not understanding the French instructions. We stayed in Le Bois Dormant last year where I thought it was bad and I also complained while naming Domaine De Kerlann as a far superior campsite but unfortunately they are now just as disappointing. I don't expect French shops, bars, restaurants, markets etc to speak English as the equivalent in Ireland can't, but I do expect a company like Siblu who offer their website in English to provide English speaking staff in their campsites and I especially expect English translations for activities and entertainment in Domaine De Kerlann where all those schedules are posted in English. As I said, our private mobile home was amazing and the location is Domain De Kerlann selling point, and my problems might not be problems for other people but I need to post this review on TripAdvisor because English speakers need to know as much as they can before they book because I wish I did. I believe in giving every campsite a second chance but after staying with Siblu seven times I can clearly see they're moving further and further away from English speaking guests and purely focusing on their French holiday makers. I would absolutely love to try other Siblu campsites but after these poor experiences in two of your highest rated campsites I can't take the chance of ruining our family holiday that we save all year for and look forward to for months. Regards Philip O'Reilly

C. P.

Partagé le 19/07/2025, sur Siblu Le Lac Des Reves, date d'arrivée le 15/07/2025

Une piscine pas entretenue (des cônes de sécurité au quatre coins de la piscine car carrelage cassé) et trop petite pour tout le monde, trampoline cassé, mini golf pas entretenu, poubelle qui déborde et détritus partout par terre (canettes vides, déchets, papiers, serviettes), un espace bar qui sent fort à la cigarette (pas top avec des enfants), des verres du bar vides par terre le matin, des aires de jeux pour enfants pas entretenus et cassé , des véhicules qui circulent très vite au sein de tout le camping (zéro sécurité pour les enfants).. grosse déception. Fréquentation du camping qui laisse vraiment à désirer … des gens très grossiers, qui insultent même les enfants .. cela pose vraiment question pour un 4 étoiles. Nous ne reviendrons pas et ne feront pas de pub !!!!