Shared on June 21, 2026, purchase date made on 8 June

Split order, absolutely useless replies from your help

Shared on June 21, 2026, purchase date made on 6 June

My parcel never arrived and no one has responded to me about it

Shared on June 21, 2026, purchase date made on 5 June

I really liked what I ordered but I didn't receive it or any updates in 2 weeks after being told it was shipped so I asked where it was and was ensured that it was on its way. 5 minutes later I was informed both orders had been cancelled and the items I ordered were also now out of stock, hence why I ordered with early access. Easily the worst online shopping experience I've had.

Shared on June 20, 2026, purchase date made on 6 June

My parcel has still not arrived and I'm waiting for answers on where my delivery is

Shared on June 20, 2026, purchase date made on 6 June

It's been 2 weeks i still haven't received my order.

Shared on June 20, 2026, purchase date made on 5 June

I ordered some board shorts and they have never been delivered - been 2 weeks now .

Shared on June 20, 2026, purchase date made on 6 June

It's been 2 weeks and the order hasn't yet arrived. The tracking doesn't work at Billabong customer service doesn't reply. I did get an email offering 30% off my next purchase, but that's not any kind of compensation since I hope not to shop with Billabong again. It's a shame because the products, from experience, are good, but the service has been awful

Shared on June 20, 2026, purchase date made on 28 May

My order never arrived. I have been charged and have contacted billabong twice with no response.

Shared on June 19, 2026, purchase date made on 7 June

Package never arrived and no customer service!

Shared on June 19, 2026, purchase date made on 5 June

I have been trying to contact Billabong for support. Half of my bikini set is missing and online it says it got delivered. There is no ticket, no parcel, just a huge disappointment in losing my money. All my emails get automated replies and the helpline in the working hours is out of order too. I have never been this dissatisfied with a brand / customer service. This is my money that I've worked hard for. Who has the right to just take the money and not deliver my items?!

Shared on June 19, 2026, purchase date made on 5 June

I have never received my order!

Shared on June 19, 2026, purchase date made on 4 June

Order hasn't been delivered and customer service is very slow

Shared on June 19, 2026, purchase date made on 4 June

My order has still not been delivered can you please chase this for me I've emailed on a few occasions syill no joy

Shared on June 19, 2026, purchase date made on 5 June

I never received my order and when I try to contact to sort issue just for automated emails back

Shared on June 19, 2026, purchase date made on 1 June

order didnt even come and help was useless and automated

Shared on June 19, 2026, purchase date made on 4 June

Terrible service not received my order no response from customer support

Shared on June 18, 2026, purchase date made on 2 June

Ordered the 2nd of June. Never turned up, tracking says delivered and can't get a response from customer services.

Shared on June 18, 2026, purchase date made on 30 May

My item never arrived and no one is responding to my emails

Shared on June 18, 2026, purchase date made on 3 June

The package had never been received! Shocking!

Shared on June 18, 2026, purchase date made on 3 June

The item has not arrived. Billabong have not responded to me. I contacted DPD and they said billabong have not filled the shipment details so I can't complete security to find out where the parcel is

Shared on June 18, 2026, purchase date made on 3 June

I made my order on the 6th June, it is now the 18th June and I have still not received it. The tracking is useless and the customer service is non existent. I would go out of my way to avoid using Billabong in any capacity in the future.

Shared on June 18, 2026, purchase date made on 3 June

Customer service has been shocking. Item never arrived yet no-one is responding to messages about it. Automated chatbots are incorrectly answering

Shared on June 18, 2026, purchase date made on 4 June

I have not received my order as there is a problem with the delivery with DPD. Billabong has not been able to help be so far. I am waiting for a reimbursement.

Shared on June 18, 2026, purchase date made on 3 June

I ordered a bikini set and only the top arrived. I contacted customer services over a week ago and haven't received any response

Shared on June 18, 2026, purchase date made on 1 June

not arrived after 14 days

Shared on June 17, 2026, purchase date made on 19 May

Item not delivered (no refund), dreadful near non-existent customer service (ignored), will not buy off this site again.

Shared on June 17, 2026, purchase date made on 31 May

Long delivery time and I still haven't received my order despite them saying it has been delivered. I just want my hat.

Shared on June 17, 2026, purchase date made on 26 May

Haven't received either order!!!

Shared on June 17, 2026, purchase date made on 23 May

I never received 2 of the 3 items I ordered and costumer service is not replying to me

Shared on June 17, 2026, purchase date made on 31 May

Never received my parcel or a response to my last 2 emails.

Shared on June 17, 2026, purchase date made on 26 May

I still haven't received my order

Shared on June 17, 2026, purchase date made on 29 May

My order has not turned up!

Shared on June 17, 2026, purchase date made on 1 June

I did not receive my item. Customer service is not at all helpful, just pushing responsibility to courier. I could not contact courier too as I do not have an account with them.

Shared on June 16, 2026, purchase date made on 29 May

Not received item

Shared on June 16, 2026, purchase date made on 30 May

After two weeks my order has not arrived!

Shared on June 16, 2026, purchase date made on 1 June

I haven't received my purchase

Shared on June 16, 2026, purchase date made on 31 May

I have not recieved my parcel and no one is responding to my emails.

Shared on June 16, 2026, purchase date made on 31 May

I did not receive my order

Shared on June 16, 2026, purchase date made on 3 June

I don't have my jacket. It just says accepted by Kent. We never got a delivery note through our door. Can you help me locate it please? Thanks Emma

Shared on June 16, 2026, purchase date made on 29 May

That half my order hasn't come, I want a refund and they aren't acknowledging my email

Shared on June 16, 2026, purchase date made on 26 May

I have not received my order. I've contacted the customer service team multiple times and received no help. I will never shop here again despite like your swimwear the best. Stupidest system ever.