Billabong

Billabong United-Kingdom

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Itinerary
Verified Customer Reviews

Average

2.1/5

With 516 verified reviews shared over the last 7 months

Trustville labelISO 20488

What do customers think?

AI Summary

Customers frequently praise the high quality and stylish designs of the apparel. However, there are recurring complaints about very long delivery times and poor customer service, particularly concerning orders that are not received or are significantly delayed. Some reviews also mention inconsistent sizing.

Stewart M.Confirmed purchase

Shared 6 days ago, purchase date made on 24 July

Review without comment

5/5
Molly D.Confirmed purchase

Shared 6 days ago, purchase date made on 19 July

the order took a long time to arrive and i hadn't even received a confirmation email to track it or an email to say it had been delivered. both items were delivered separately and i'm still waiting for one to arrive even though it is past the estimated time of arrival. however, the one item i have received is lush and great quality.

2/5
Kai J.Confirmed purchase

Shared 6 days ago, purchase date made on 10 July

Great designs

5/5
Victoria Q.Confirmed purchase

Shared 7 days ago, purchase date made on 9 July

Great quality

5/5
Paul F.Confirmed purchase

Shared 8 days ago, purchase date made on 14 July

The item still hasn't arrived, it was a good price but still not arrived so had to go on holiday without them…ordered over 3 weeks ago!!

1/5
Raymond W.Confirmed purchase

Shared 9 days ago, purchase date made on 12 July

Quality boardsurf shirts at a reasonable price. Efficient delivery

5/5
Clive W.Confirmed purchase

Shared 10 days ago, purchase date made on 8 July

Good product at good price

5/5
Jo W.Confirmed purchase

Shared 10 days ago, purchase date made on 9 July

Great trunks - sizing, style & material - points down as had to chase for dispatch/delivery info and automated responses felt impersonal.

4/5
Terence N.Confirmed purchase

Shared 10 days ago, purchase date made on 10 July

Quality

5/5
Christine T.Confirmed purchase

Shared 11 days ago, purchase date made on 16 July

I have not received my order and after numerous tries to get in touch and send emails, I am still waiting for a reply to them. So would definitely not recommend your site to anyone.

1/5
Mr B.Confirmed purchase

Shared 13 days ago, purchase date made on 9 July

Review without comment

1/5
Sian B.Confirmed purchase

Shared 13 days ago, purchase date made on 6 July

Fun clothing

5/5
J M M.Confirmed purchase

Shared 13 days ago, purchase date made on 8 July

Good value sale item. Arrived by Royal Mail tracked delivery.

5/5
Helen E.Confirmed purchase

Shared 14 days ago, purchase date made on 17 July

Review without comment

5/5
Diane W.Confirmed purchase

Shared 14 days ago, purchase date made on 18 July

Excellent quality & quick delivery.

5/5
Gary A.Confirmed purchase

Shared 15 days ago, purchase date made on 19 July

great item, quick delivery. just looks a bit amateur when the delivery bag doesn't have the name and looks like joe bloggs has sent it from theyre house. same envelopes i send my second handed vented stuff out in

5/5
Kerry W.Confirmed purchase

Shared 16 days ago, purchase date made on 17 July

great clothes , good price with discount

5/5
Paul S.Confirmed purchase

Shared 16 days ago, purchase date made on 2 July

Still waiting for a refund. Refund process is ridiculous!

1/5
Matthew C.Confirmed purchase

Shared 16 days ago, purchase date made on 8 July

You delivered on time at a good price

4/5
Simon M.Confirmed purchase

Shared 18 days ago, purchase date made on 5 July

Review without comment

5/5
David H.Confirmed purchase

Shared 18 days ago, purchase date made on 12 July

Easy ordering, quick delivery times and good comms. Ordered a replacement for a well worn summer suit, bought exactly the same one as before because I liked it so much

5/5
Tim D.Confirmed purchase

Shared 19 days ago, purchase date made on 3 July

Excellent price, communication and quick delivery. Great products.

5/5
Gary H.Confirmed purchase

Shared 19 days ago, purchase date made on 11 July

Was impressed wanted courdroy bum bag for holidays as had one years ago. Impressed especially for the price in sale.

4/5
Elliot T.Confirmed purchase

Shared 19 days ago, purchase date made on 4 July

Good quality at an affordable price.

5/5
Joe H.Confirmed purchase

Shared 19 days ago, purchase date made on 3 July

Slow, poor customer service, I will never buy from your website again. Such a shame as I love your products, but whoever is running the shipping here needs replacing

1/5
Karen G.Confirmed purchase

Shared 20 days ago, purchase date made on 27 June

Took ages to arrive. Wrong size so have returned and no refund has yet been given. Have emailed and not even a reply. I am a very angry customer!!

1/5
Noah C.Confirmed purchase

Shared 20 days ago, purchase date made on 11 July

It was quick shipping

5/5
Andrew B.Confirmed purchase

Shared 21 days ago, purchase date made on 26 June

Poor service constant emails

1/5
R S.Confirmed purchase

Shared 21 days ago, purchase date made on 27 June

The fabric quality and design of the clothes chosen was good but too oversized for me. I needed to return the top and shorts. I then realised that because the order came in two parcels I was going to be charged £5 for each parcel returned a total of £10 for one single order. I was horrified. The returns rules did not allow them to be sent back together saving on cost. You must send them separately. The process itself was unduly complicated and took endless enquiries with inadequate answers referring to online policies. NEVER again. Completely disillusioned with the organisation.

1/5
Steve B.Confirmed purchase

Shared 21 days ago, purchase date made on 15 July

Top service speedy delivery clothing is quality

5/5
Rachel M.Confirmed purchase

Shared 21 days ago, purchase date made on 13 July

Very nice shorts

5/5
Oliver James C.Confirmed purchase

Shared 22 days ago, purchase date made on 1 July

Review without comment

1/5
Amanda H.Confirmed purchase

Shared 23 days ago, purchase date made on 27 June

I have always been happy with my purchases from Billabong

5/5
Scott F.Confirmed purchase

Shared 24 days ago, purchase date made on 24 June

Incredibly long delivery times put me off if ordering something for a specific event or trip.

1/5
Jonio R.Confirmed purchase

Shared 25 days ago, purchase date made on 23 June

Arrived on time,good quality

5/5
Christopher A.Confirmed purchase

Shared 26 days ago, purchase date made on 3 July

I've wore Billabong clothes for years. I always feel smart when I've got them on. One item I ordered wasn't the same as shown on the website. There has been no issues obtaining a return label to send itback. I've just got to get to an Evri pick up shop.

5/5
Kim T.Confirmed purchase

Shared 26 days ago, purchase date made on 5 July

Prompt delivery, item is great quality and value for money.

5/5
Zoie W.Confirmed purchase

Shared 26 days ago, purchase date made on 25 June

Excellent clothing

5/5
Karen R.Confirmed purchase

Shared 26 days ago, purchase date made on 27 June

Love the styles !

5/5
John D.Confirmed purchase

Shared 26 days ago, purchase date made on 1 July

Review without comment

5/5
Dawid W.Confirmed purchase

Shared 26 days ago, purchase date made on 19 June

Materials of your clothing are top quality, love design and sizing in most cases is perfect for me

5/5
Maja D.Confirmed purchase

Shared 27 days ago, purchase date made on 6 July

Review without comment

4/5
Neil B.Confirmed purchase

Shared 27 days ago, purchase date made on 4 July

Great service and website so easy to use

5/5
Matt H.Confirmed purchase

Shared 27 days ago, purchase date made on 25 June

I love billiabong clothing. Great quality, looks good and fits nicely. Wish the delivery was quicker hence the 9 rating. But ive been shopping with Billabong for years and is my top brand

5/5
A J.Confirmed purchase

Shared 27 days ago, purchase date made on 24 June

Review without comment

5/5
Ric C.Confirmed purchase

Shared 27 days ago, purchase date made on 19 June

God quality tee shirt. Delivery time a bit long!!

5/5
Juliana F.Confirmed purchase

Shared 28 days ago, purchase date made on 3 July

Item looked very different in real life. Sizing odd.

1/5
Ben P.Confirmed purchase

Shared 28 days ago, purchase date made on 3 July

Great items. Quality made and a quick delivery

5/5
Alexsandro S.Confirmed purchase

Shared 28 days ago, purchase date made on 28 June

Review without comment

5/5
Martin S.Confirmed purchase

Shared 28 days ago, purchase date made on 6 July

Review without comment

5/5