Bad
2.0/5483With 483 verified reviews shared over the last 6 monthssince 6 months
Les avis diffusés sur TrustVille sont des avis de clients ayant une preuve d'expérience, en ligne avec les recommandations de la normeISO 20488
ISO 20488
In correct item received, reached out to customer service and still waiting for a satisfactory reply 4 days later, now it's the weekend! No phone number to contact just an online form which I filled out twice just so I could speed things up, I now have two ticket numbers for the same complaint. Terrible customer service.
Slow delivery and customer service was slow getting back to me hence I sent to many emails to them
I've tried to contact to find out about part of my missing order and had no response.
It's now 4/6/26 and i have still not received my order.
My parcel still hasn't arrived!!
My order has not arrived and I have no way of tracking my order
I havent received and i am unable to contact customer services
The quality is not as good as it used to be
Really streanlined service end to end
I find it absolutely appalling to have placed an order and still not have the item I purchased. Date of purchase was the 7th of May 2026, it is the 25th today and still haven't received what I ordered. To have, on top of that, received an email where I am asked to provide a feedback regarding my experience and the likelihood of ordering again or recommending you to friends and family seems like a bad joke really. I am aware some items may arrive from European warehouses, but 18 days is ludicrous. Will not buy again!
Very long delivery time and shirts are thinner than they used to be.
No communication, missing item, problems with payment
I haven't received my stuff and no one is interested at customer service
Great quality clothing and at a reasonable price
Good choice of products and website
Waited ages for my order. Now awaiting a full refund have emailed and nor heard anything
Easy to order and return if needed
Good product, quick delivery
Excellent quality and value for money
over a month to deliver product and still not received it! no customer contact telephone number. service terrible!
Poor and damaged quality and no reply from customer services after multiple emails. Still awaiting refund and reply after weeks
Poor communication regarding delivery, no reply to enquiries except automated.
Very easy to use site item arrived quickly and exactly as described Very happy with this purchase
Service and item arrived damaged
Very impressed with the speed of delivery after ordering and the quality of the item
Our parcel never arrived and customer services are uncontactable no idea how to get a refund
Great
Rod it's and good service
Faulty product sent and poor customer service
3497656 Query with customer service since 21/04 still unanswered on 01/05. My return days will run out and I will have to request refund via my bank.
Word once and 3 seams already unraveling. They were for a special occasion and bought by son with birthday money so no time to return. For this brand and £70 I expected better
Business - Billabong
Websitehttps://www.billabong.co.uk/
Reviews for BillabongAll reviews
DescriptionBillabong is an Australian company founded in 1973, specializing in surf clothing and equipment.
IndustryFashion
Address
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