Billabong United-Kingdom

Jane C.

Haven't received either order!!!

Giulia L.

I never received 2 of the 3 items I ordered and costumer service is not replying to me

Poppy P.

Never received my parcel or a response to my last 2 emails.

Zaid Y.

I still haven't received my order

Damian S.

My order has not turned up!

SG-2305-9162 M.

I did not receive my item. Customer service is not at all helpful, just pushing responsibility to courier. I could not contact courier too as I do not have an account with them.

Emily C.

Not received item

Joe S.

After two weeks my order has not arrived!

Andy H.

I haven't received my purchase

Emma B.

I have not recieved my parcel and no one is responding to my emails.

Thomas S.

I did not receive my order

Emma S.

I don't have my jacket. It just says accepted by Kent. We never got a delivery note through our door. Can you help me locate it please? Thanks Emma

Eve B.

That half my order hasn't come, I want a refund and they aren't acknowledging my email

Sigrid W.

I have not received my order. I've contacted the customer service team multiple times and received no help. I will never shop here again despite like your swimwear the best. Stupidest system ever.

Natalie H.

Robert L.

Bethany A.

Because my order never turned up and there is no customer service to actually report this to

Phil W.

Have yet to receive item .

Gregory B.

I still have not received my item which I placed over 2 weeks ago

Wayne B.

I've paid but unfortunately not received my goods and no response from the store.

Andrew J.

My order has not been delivered and customer service just keeps giving me the same answer not resolving it. Terribly disappointed by this whole experience.

Sharon R.

I have not got the order

Scott C.

Placed my order on 30/5/26 and haven't received it as yet. The tracking information is saying it's been delivered and when I submit enquiries to Billabong, I just get an automated response. I've paid for an item I have not received and there is no help from customer support.

Peter M.

I have not received my item yet. DPD has marked it as delivered. It wasn't and customer service at Billabong and DPD have both ignored me

William T.

Have not received my order can't find out where it is

Jo B.

I've tried to get help from Customer Service team about an item not delivered a was fobbed off by a chat bot , My second request email for help has been ignored. Very disappointed.

Lucy B.

Stephen F.

Haven't received item and not responding to my emails about it

Malcolm S.

Product wasn't delivered. Only an automated response from customer “services”. I want my money back.

Roger P.

I still haven't received my order two weeks later? Delivery is too slow. Communication is also poor.

Archie K.

Did not ship my order

Lewis D.

Didn't receive my item

Lisa H.

I've not received part of the order and I'm getting no response from my emails

James H.

Rosemary C.

Package never arrived and there is no response from customer services in spite of 7 emails and counting. Absolutely appalling.

Maxine H.

I never received my order, tracking said delivered when it was not. Trying to speak to someone about this was just bloody hard work. I submitted at least 10 forms to which none was replied to by a human, just an automated response saying someone would get back to me shortly. The first was over a week ago. I will never purchase from these again.

Katherine B.

Part of my order is missing.

Nick F.

Have not received my order yet!

Craig H.

Darren M.

I ordered two pairs of shorts but only received one pair. I have already contacted you regarding the missing item and have not received a response. Unfortunately, the lack of communication and failure to resolve the issue has been very disappointing. Based on my experience, I would not recommend purchasing from your company. I would appreciate an urgent update regarding the missing pair of shorts.

Brian M.

I haven't received the goods and customer services are ignoring me

Emma B.

Two weeks after ordering, order has not been received and drespite contacting Billabong there has been no response.

Laura W.

I've been in touch with customer service several times and not had a single response by a human to resolve my issue. Part of my order never arrived even though tracking showed delivered.

Naomi L.

I still haven't received my order that I placed on the 5.06.26