Billabong United-Kingdom

James M.

You've sent me the wrong size shirt twice! You haven't responded to my complaint. I now have to send two tiny shirts back. It's a hassle.

Sylwia K.

Parcel lost two weeks after placing order. No communication back from the company when chasing delivery.

Jana Z.

Wrong order received, not much help provided when it comes to fixing the error

Ennevor Y.

Goods still not delivered and no feedback for weeks as to what's happening, even though I chased for an update last week. What a disappointment after wanting to reconnect with the brand.

Rebecca L.

I've put an ordered on 6th of June and still haven't received it. Customer support not answering my messages since Thursday last week. Don't use DPD.

Jo S.

I've only received half the order and can't contact anyone for the other half

Emma B.

Missing item. Enquiries to whereabouts lead no where

Daniel G.

Took an age to deliver and still not refunded when returned

Chris C.

Never received my order, been waiting - haven't received a reply to my emails after 4 weeks. Pretty shoddy service from a big brand.

Tom W.

Nothing has arrived yet.

Alexandra N.

I haven't recieved my order

Eduardo D.

lost parcel and absolutely zero response from carrier AND from you weeks after

Oliver P.

The order never arrived, customer service only sends automated responses and does not offer to help, will never order from Billabong again

GAVIN R.

When attempting to return the item, the automated AI response didn't recognise my order number. Every response was automated and after hours of trying I gave up. Just a continual ai response on how to do a return. I hit 9 attempts giving feedback each time. Do not understand any circumstances use Billabong online.

Matt S.

Ordered nearly a month ago not arrived

Jessica R.

It was never delivered to me! I contacted customer services twice and still no one has got back to me (12 days later). NOT happy!!

Rob P.

Its weird, order didnt turn up due to a 'system error'. Communication has been so bad I had to check it wasnt a scam!

Kara W.

One of the items still hasn't arrived and despite multiple emails to customer service, no one is getting back to me.

William T.

Never received my order and no response after numerous emails

Max J.

Haven't received wetsuit after two weeks and many emails no reply. Phone line says always closed.

David B.

still no product?

Kerrin P.

Ordered a pair of shorts. It has been 2.5 weeks and they still haven't replied. No reply to any emails. Tracking is ambiguous about the status of the order. I had a generic email saying there were delays with courier and offering a discount code, but why would I use this given my experience? Very disappointed by Billabong and won't use them again.

Anna S.

Order hasnt arrive two weeks later and no response to email sent

Anna T.

It's a joke you didn't deliver a parcel yet , 3 weeks after I placed my order and asking for product review; raised a query on the website and no one responded yet as well ;

Sarah M.

Order has still not arrived after 2 weeks and I have had 1 email saying the order is being ‘closely monitored' but with no real information. Customer service are very slow to reply. I thought Billabong was a reputable company but my experience has been terrible.

Andrew N.

I haven't received the item a week later than the last date you said it would be delivered

Fin T.

I've waited 22 days …

Ben P.

I have not received my order

Andre V.

I have not yet received my item