Billabong United-Kingdom

Hollie O.

I have not received all of my order and I have contacted billabong on multiple occasions now with absolutely no response at all. Absolutely terrible and non-existent customer service, money has been deducted from my account from Billabong but they have failed to actually send me my order! Will not be ordering again and also would not recommend anyone else making an order unless you want to have your money disappear into thin air

Amy C.

I did not receive my order and after emailing three times I have not had any human support get back to me. It's impossible to get hold of the company so it seems.

Nadia T.

I still haven't received part of my order. I've contacted customer support several times and haven't had a response, other than being sent an automated reply.

SIMON B.

Not arrived 14 days after order. Customer service very poor simply sending the same link that shows no update for 9 days. No effort to assist or remedy

Jemma M.

June S.

Because I haven't received it although the tracking code says it's been delivered was delivered 05/06/26????

Megan H.

I still haven't received my order. Have emailed and not had a response

Amanda P.

Order hasn't arrived and can't get help from customer services - just keep getting automated response

Ioanna X.

I placed an order 25th May, after having to chase it last week after having no updates it went out for delivery and then returned to sender. At no time has anyone tried to deliver this order, there is always some home in this house. Terrible shopping experience, awful response from Billabong. I won't shop here again.

James H.

Missing items

Leanne C.

I have t reached the item despite the tracking saying its been delivered

Daniel D.

My parcel hasn't arrived I ordered two pairs of board shorts and haven't received any updates from a purchase made over 3 weeks ago

Francine B.

I have yet to receive my order!!!!!!

Chris T.

Nothing has arrived!!!

Molly D.

Order didn't arrive, AI reply to query

Jo V.

My item hasn't arrived and no one answer my submitted contact requests

Andy M.

Mari M.

My order never arrived and I can't get a response from customer service for a refund.

Natasha K.

Parcel not arrived and no response from customer service.

ANGELIKA P.

i have not received my order and emails customer support 4 times abou it.

Alison M.

My order never arrived even though Dpd said it was delivered. Customer service have not responded to me.

Brian S.

Poor customer service with missing parcel and still haven't solved coz no one reply

Paul E.

Delivery never arrived no updates and misleading information from delivery company

James T.

I still haven't received my order

Robert P.

After 18 days the goods have not arrived!

Michele P.

Awful customer services. I've made contact through their online form many times as 1 parcel hasn't been delivered but I have been charged for it. Order was placed in May and all I get is an AI response saying to wait 10 days as delivery comes from Europe. Won't be buying from Billabong again.

Paul D.

L C E L.

My order was not delivered and I have had no response from Billabong customer service despite sending several requests for support. I would not recommend purchasing from Billabong.

Sarah B.

I still have not received 2 of my items from my order even though I have chased your company and you have charged the full order amount to my credit card. I have contacted your customer care team and they have still not confirmed when the items will be dispatched. It is now over 2 weeks since the order was placed.

MR G.

Item never received. I messaged support but was given a token reply. No attempt made by seller to resolve.

Gary W.

I still have not received my order. I have had zero response from customer services. A truly terrible experience

Carly T.

Still not received order from 22nd May. Sent two messages to ask for an update, but I've been sent a reminder to send feedback so here it is!

H H.

Still haven't received my items which I ordered 16 days ago.

P J.

My item wasn't delivered. I told them this and they literally just returned the link to DPD that said it had been delivered. No help at all . £27 for a cap for a birthday present . May as well have set fire to the money.

Justine B.

Nice clothes but appalling unresponsive customer service , website only has faqs etc in German, extreme slow to deliver (several weeks )

Sofia S.

I have not yet received my order 2 weeks later and no one is replying from customer service

Will H.

Item hasn't arrived, no response from customer service.

Eleanor W.

My order did not arrive yet tracking info says delivered

Paul P.

Goods not arrived and customer services not replying

Paul D.

Missing t shirt still no sign of it lack of communication from yourselves

Dan F.

Paid for an order and not received it, no communication from billabong!! Fuming

Natalie R.

It did not arrive. No one has responded to my enquiry about this.