Bad
2.0/5483With 483 verified reviews shared over the last 6 monthssince 6 months
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Shipping has taken a month and is yet to arrive 
I haven't recovered my product and it says I have online
I have not received my order and have not been told when/if it will even arrive. Very disappointed.
My order never arrived. I have spent over £100 and haven't received anything despite watching the tracking move from country to country. The tracking has not moved since the 9th June. Now we on the 21st.
My order still hasn't arrived despite contacting billabong with massive delays I'm so disappointed.
I ordered 3 items. Two I wanted but bought a third to qualify for an offer. I was only sent the reserve item. The two I actually wanted were declared unavailable. Poor
As I still haven't got my order that was placed 12days ago and you have taken my money
I have not received my parcel even though delivery websites have said it has been delivered. I have emailed 3 times to question what is going on and have not heard back at all, customer service has been terrible
Slow delivery and lack of information
I still don't have my shorts and no one seems to care. I guess I will have to take it up with the credit card company now.
Split order, absolutely useless replies from your help
My parcel never arrived and no one has responded to me about it
I really liked what I ordered but I didn't receive it or any updates in 2 weeks after being told it was shipped so I asked where it was and was ensured that it was on its way. 5 minutes later I was informed both orders had been cancelled and the items I ordered were also now out of stock, hence why I ordered with early access. Easily the worst online shopping experience I've had.
My parcel has still not arrived and I'm waiting for answers on where my delivery is
The items I bought are gorgeous and the quality & fit is perfect, absolutely love them !
It's been 2 weeks i still haven't received my order.
I ordered some board shorts and they have never been delivered - been 2 weeks now .
It's been 2 weeks and the order hasn't yet arrived. The tracking doesn't work at Billabong customer service doesn't reply. I did get an email offering 30% off my next purchase, but that's not any kind of compensation since I hope not to shop with Billabong again. It's a shame because the products, from experience, are good, but the service has been awful
My order never arrived. I have been charged and have contacted billabong twice with no response.
Package never arrived and no customer service!
I have been trying to contact Billabong for support. Half of my bikini set is missing and online it says it got delivered. There is no ticket, no parcel, just a huge disappointment in losing my money. All my emails get automated replies and the helpline in the working hours is out of order too. I have never been this dissatisfied with a brand / customer service. This is my money that I've worked hard for. Who has the right to just take the money and not deliver my items?!
I have never received my order!
Order hasn't been delivered and customer service is very slow
My order has still not been delivered can you please chase this for me I've emailed on a few occasions syill no joy
I never received my order and when I try to contact to sort issue just for automated emails back
order didnt even come and help was useless and automated
Terrible service not received my order no response from customer support
Ordered the 2nd of June. Never turned up, tracking says delivered and can't get a response from customer services.
My item never arrived and no one is responding to my emails
The package had never been received! Shocking!
The delivery was super quick and the quality and style of clothing is always spot on.
The item has not arrived. Billabong have not responded to me. I contacted DPD and they said billabong have not filled the shipment details so I can't complete security to find out where the parcel is
I made my order on the 6th June, it is now the 18th June and I have still not received it. The tracking is useless and the customer service is non existent. I would go out of my way to avoid using Billabong in any capacity in the future.
Customer service has been shocking. Item never arrived yet no-one is responding to messages about it. Automated chatbots are incorrectly answering
I have not received my order as there is a problem with the delivery with DPD. Billabong has not been able to help be so far. I am waiting for a reimbursement.
12 days after ordering it's still not arrived, and the tracking says it's “in transit”. Was meant to be for a present. Will now arrive late, if it ever arrives. Tried contacting customer service and they told me to just keep waiting.
I ordered a bikini set and only the top arrived. I contacted customer services over a week ago and haven't received any response
Item not delivered (no refund), dreadful near non-existent customer service (ignored), will not buy off this site again.
Business - Billabong
Websitehttps://www.billabong.co.uk/
Reviews for BillabongAll reviews
DescriptionBillabong is an Australian company founded in 1973, specializing in surf clothing and equipment.
IndustryFashion
Address
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