Manque de clarté sur le système de réservation. Information d'une attente de plus de 2h pour récupérer la réservation le jour même. Obligation de trouver un autre magasin de location.
Waiting for 3 hours to receive pre-booked equipment was terrible service. We have never had to do this at other providers and would never book again with you.
Le matériel loué (chaussures et ski entre autre) n'était pas de bonne qualité, trop vieux et habimé et impossible d'avoir des chaussures adaptées à ma taille qui ne semble pourtant pas être hors norme (29.5 - 337mm), la réponse du salarié complètement dépassé par le monde (le pauvre) était "c'est ça ou rien".
Les temps d'attente est extrêmement long pour récupérer le matériel à cause de l'affluence (environ 1h). L'impression d'être dans une usine à la chaîne.
Pourquoi ne pas prévoir des créneaux pour la récupération du matériel dans ces conditions particulières en pleine saison ?
La gamme de produits en location ne me semble pas satisfaisante.
Tout s'est très bien passé, seulement certains des bâtons n'étaient pas identiques, ce qui était assez dérangeant, ainsi que 1 des enfants a eu des skis trop long.
Although the store is large there were very limited options for teenagers. One of my sons needed freestyle skis but I was first told thy are not available from Intersport. Then the same person said maybe come back next day. Meaning they do stock them but just not available on the day. The next day we went back and another person said they would check with the other shops in the area and he confirmed that two sets of freestyle skis would be delivered to the shop the next day. He wrote down on a label my name and said this would be applied to the skis when they arrived so it would be clear to other staff what the skis were being delivered for. We came back a third time and a different staff member served me and said they do not supply freestyle skis. I explained what the previous colleague had arranged for us and about the delivery of two sets of skis which should have been labelled with my name. Nothing was found and no one knew about it. He then said perhaps come back tomorrow. During the week we came back four times and were told different things by different people and I don't know if people were lying to us or just didn't know their job to provide the right information. My son was very disappointed and we wasted several hours of our holiday to try to resolve it. This was not a good experience at all.
