Review shared on June 15, 2026, at Billabong Schweiz, purchase date on 27 May
Weil ich erstens das falsche Produkt erhalten habe und zweitens das zweite Produkt gar nicht geliefert wurde. Bis jetzt habe ich vom Kundendienst nichts gehört. Habe mich am
I've tried to get help from Customer Service team about an item not delivered a was fobbed off by a chat bot , My second request email for help has been ignored. Very disappointed.
1/5
Ettore S.Confirmed purchase
Review shared on June 15, 2026, at Billabong Italia, purchase date on 8 June
I ordered these shorts more than 2 weeks ago and still no sign of the order arriving…and no notification or apology or any comms at all on why so delayed and/or where the order is….
1/5
Estelle D.Confirmed purchase
Review shared on June 14, 2026, at Billabong France, purchase date on 1 June
C'est bien taillé, les modèles sont super beaux mais il y avait un petit accroc sur l'un des débardeurs, et pareil au niveau des broderies.
I never received my order, tracking said delivered when it was not. Trying to speak to someone about this was just bloody hard work. I submitted at least 10 forms to which none was replied to by a human, just an automated response saying someone would get back to me shortly. The first was over a week ago. I will never purchase from these again.
1/5
Marcos E.Confirmed purchase
Review shared on June 14, 2026, at Billabong Portugal, purchase date on 2 June
Meine Bestellung ist leider immer noch nicht angekommen. Was aber hauptsächlich an DPD liegt. Ich hoffe der Kundenservice von Billabong kann das für mich lösen.
I ordered two pairs of shorts but only received one pair. I have already contacted you regarding the missing item and have not received a response.
Unfortunately, the lack of communication and failure to resolve the issue has been very disappointing. Based on my experience, I would not recommend purchasing from your company. I would appreciate an urgent update regarding the missing pair of shorts.
I've been in touch with customer service several times and not had a single response by a human to resolve my issue. Part of my order never arrived even though tracking showed delivered.
