I did not receive my item. Customer service is not at all helpful, just pushing responsibility to courier. I could not contact courier too as I do not have an account with them.
1/5
Wilder L.Confirmed purchase
Review shared on June 16, 2026, at Billabong España, purchase date on 9 June
Review shared on June 16, 2026, at Billabong France, purchase date on 17 May
J'ai retourné les articles, mais je n'ai toujours pas été remboursée. Le service client est très difficile à joindre : il n'y a pas de numéro de téléphone, je reçois principalement des réponses automatiques générées par l'IA et je n'ai obtenu aucune aide concrète pour résoudre mon problème. Malgré plusieurs relances
1/5
Jean luc C.Confirmed purchase
Review shared on June 16, 2026, at Billabong France, purchase date on 10 June
Qualité des produits, rapidité pour l'expédition
5/5
Nicolas M.Confirmed purchase
Review shared on June 16, 2026, at Billabong España, purchase date on 4 June
Porque están empezando a sacar camisetas con surferos y fotos reales, como en los 90s y los 2000s. La calidad de los materiales parece un poco mejor. Billabong y todas las marcas surferas han perdido el norte, ese estilo que las hizo famosas, todo el mundo busca esos estampados tribales, fotos de surferos reventado una ola. Parece que está otra vez recuperando ese estilo "OG". A las camisetas le pediría también un poco más de largo y no tan cortas. No entiendo como una compañía tan grande se le escapa o no es capaz de ver lo que la gente está pidiendo que vuelva. Diseñadores, marketing, no lo están haciendo muy bien.
4/5
Catherine P.Confirmed purchase
Review shared on June 16, 2026, at Billabong France, purchase date on 10 June
I have not received my order. I've contacted the customer service team multiple times and received no help. I will never shop here again despite like your swimwear the best. Stupidest system ever.
My order has not been delivered and customer service just keeps giving me the same answer not resolving it. Terribly disappointed by this whole experience.
Placed my order on 30/5/26 and haven't received it as yet. The tracking information is saying it's been delivered and when I submit enquiries to Billabong, I just get an automated response. I've paid for an item I have not received and there is no help from customer support.
