I have not received my goods
I have not received my goods
You charge for shipping then it takes >10 days to arrive.
Never received the goods
Avis sans commentaire
Lack of transparency over dispatch and delays
Order did not arrive
The hat we purchased has not arrived
Bermuda da bagno arrivato nei tempi previsti, ottima vestibilità e alta qualità del tessuto. La guida alla taglia è molto utile e attendibile
Très bons produits
My item didn't arrive!
delai raisonnable et colis bien emballé
Ma commande est arrivée en 2 fois sans que je sois prévenu
je n'ai toujours pas recu tous les articles commandés et je n'ai aucune nouvelle de quand je les aurais ?!
Absolutely love them well worth the money and fast delivery
still waiting for my order
I have not received my goods and found it impossible to deal with your company to report this
Si siempre ,buen producto y cómodo para deslizarse
Awful. 3 weeks to arrive. 2 weeks before item shipped.
I haven't received my parcel yet, very slow delivery
Still waiting for the other half of my order , been almost 3 weeks
Two weeks later, no parcel, no help, DPD says it's still in process of delivery on app but on website says it's already been delivered. It hasn't been! Billabong have been no help. I'll never purchase from you again.
Avis sans commentaire
Order taking too long and still not received- ridiculous
Good products
I have not received this order even though the courier says it's been delivered, it has not!! And no response to my emails.
You have not delivered my order properly - it is stuck in the DPD system as you did not provide correct delivery details . Only one of 4 pieces has been delivered
Het artikel ziet er uit zoals op de site. Snelle levering. Kwaliteit goed.
Eerst duurt het een week voordat de order verzonden wordt, vervolgens is deze niet compleet en wordt er gewoonweg gesteld dat het artikel niet voorradig is en geannuleerd wordt. Afstemming met de klant zou in dit hele proces beter zijn.
Omdat 1 paar in de verkeerde kleur is geleverd
Rien à redire
Product heb ik 2 weken geleden besteld, en het is nog steeds niet binnen.
Order took 17 days to arrive with no explanation. Shockingly bad customer service, when you email them you just get automated AI responses. No phone number to call. I won't be ordering from here again. When the item arrived it was poor quality with pulls in the fabric. Not what I expect for something that cost £100.
Delivery was incredibly slow with no updates, if left me wondering if it had been scammed at one point
order never arrived.
Great products and different from what else is available in the high street.
I haven't received my order, very disappointed
Avis sans commentaire
I'm really happy with the quality, design and fit of the clothes
Disgusting customer service. Lucas you are utterly useless !!
From my pre-order the product was delivered very speedily when it was available and the product is excellent.
Poor delivery
I'm still waiting for my order to arrive. No DPD updates and Billabong is not responding to my emails. I spent a lot of money and I won't receive what I ordered in time for when I need it.
Item not arrived and could not get any update from customer service when dpd link did not work
Leider habe ich meine Bestellung unvollständig erhalten. Zudem ist der Retouren-Prozess sehr kompliziert und hat bisher noch nicht geklappt. Sehr schade, da die Bikinis wo schön sind.
Lieferung war schnell
Info was wrong on estimated delivery date, item was then wrongfully marked as delivered
Avis sans commentaire
In correct item received, reached out to customer service and still waiting for a satisfactory reply 4 days later, now it's the weekend! No phone number to contact just an online form which I filled out twice just so I could speed things up, I now have two ticket numbers for the same complaint. Terrible customer service.
Serietà
Calidad