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Chapeau arrivé abîmé et écrasé, et malgré ça le retour est à ma charge. Scandaleux
My item wasn't delivered. I told them this and they literally just returned the link to DPD that said it had been delivered. No help at all . £27 for a cap for a birthday present . May as well have set fire to the money.
Love the products, just not having a great experience returning an item that I ordered. It would appear that I can only return my item to one of 4 locations in Dublin which is bonkers. When i queried this on you help chat it kept directing me the US help and they can't help me so I'm stuck.
Nice clothes but appalling unresponsive customer service , website only has faqs etc in German, extreme slow to deliver (several weeks )
Livraison extrêmement longue, aucune information de livraison. Pour échanger, l'article n'était pas indiqué comme livré donc je ne pouvais pas faire d'échange. Aucune info de retour. Je ne commanderai plus
I have not yet received my order 2 weeks later and no one is replying from customer service
Je n'ai pas reçu la totalité de la commande et aucun retour du sav
Item hasn't arrived, no response from customer service.
My order did not arrive yet tracking info says delivered
Goods not arrived and customer services not replying
Missing t shirt still no sign of it lack of communication from yourselves
Realicé un pedido de 3 artículos. Uno de ellos no estaba disponible por falta de stock, pero no me informasteis de ello hasta 10 días después, cuando yo ya había recibido el resto del pedido. Esta es una información que ya conocíais en el momento de preparar el envío. Además, la devolución correspondiente a ese artículo nunca llegó. Cuando la reclamé, vuestra respuesta fue que necesitabais recibir y comprobar el artículo para tramitar el reembolso, algo imposible ya que dicho artículo nunca fue enviado. La gestión ha sido muy deficiente y la experiencia de compra ha sido muy negativa. Os solicito que procedáis a realizar la devolución pendiente de forma inmediata, ya que el artículo no ha sido entregado y no existe ningún motivo para seguir retrasando el reembolso. Quedo a la espera de una solución urgente.
Paid for an order and not received it, no communication from billabong!! Fuming
It did not arrive. No one has responded to my enquiry about this.
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Absolutely no idea where my order is. Absolutely no customer service reachable.
I still haven't received my order
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Item not received
Order not received 15 days since order, no response from customer service
Tolle Ware
Lost parcel. No follow up
Non mi arrivato niente.
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Cant cancel order ,becuse it took long time.
I had an issue with my delivery address and I wasn't given a very good response. I did have a response and explanation which was not the person in customer service's fault but the system itself, as I understand it.
Not received item
I ordered 2 t shirts one came with in a few days. The was coming from the europe outlet..
No I would not recommend ordering an item I have paid for cannot be traced
rapidez de entrega e qualidade dos produtos
I have not received my item, no one gets back to my emails regarding the issue.
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I Jane not received my order!! I've contacted customer service and no reply. Terrible service and I want my money back
I haven't received my order
spedizione veloce e articolo conforme alla descrizione
trotz Ankündigung von 15% Rabatt bei Newsletter, kein Rabatt erhalten. Bestelltes Produkt war trotz richtiger Größenangabe zu klein. Kosten bei Retoure von über 8€ Abzug ist eine Frechheit. zwei mails an Kundenservice blieben unbeantwortet. Kundenfreundlich? leider überhaupt nicht
Je suis à chaque fois ravie des produits Billabong
Not received order!!!! Can't get a reply from anyone
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Lack of communication regarding delivery
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Weil nur eine Teillieferung erfolgte ohne dass ich davon in Kenntnis gesetzt wurde. Und die Lieferzeit war leider länger als angegeben.
Die Lieferzeit war deutlich länger als angeben
Chapeau reçu défoncé, aucun retour après ma demande sur le site cela fait plus d'une semaine , aucune réponse .
Dress arrived promptly but customer service has been abysmal so far. Free returns appears to. R for us customers. I was redirected to European costumer service email and am still waiting on a reply.
My itens were purchased two weeks ago and have not yet arrived
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