I placed an order a week ago and it did not arrived yet, contacted customer service , reply came in that my request was „forwarded“ to the logistics carrier, I don't need anything forwarded , I need confirmation from the seller about when I will receive my order
Colores, tejidos y tallas todo perfecto
Je n'ai pas reçu ma commande
SATISFACTION TOTALE
Longue attente. Colis arrivé en deux fois sans explication.
Pas de réponse du SAV
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Parfait
Taille mal et retours non remboursés
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Très bonne qualité
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Good quality wear at a reasonable price.
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Details available on my account. Delivery prompt. Return period generous.
Qualidade e design / preço
Rápido y bien
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Parce que j'étais entièrement satisfaite du produit commandé et la livraison impeccable.
1ère raison : Les réduction annoncées avec le système de parrainage d'amis ne fonctionnement pas, malgré de nombreuses de tentatives. 2ème raison : J'ai commandé un haut et un bas de bikini, au final seulement un des deux a pu être expédié, je me retrouve avec un demi maillot et l'autre moitié n'existe plus.
Very slow dispatch even though the item was in stock
Je commande, un article ne m'est pas livré et je reste sans réponse à mes 3 messages concernant une erreur dans le remboursement. Décevant.
Alles hat geklappt!
El material y los diseños son de calidad siempre
La taille M d un des 2 articles corespobd a un xxl !!
Boa tarde, os óculos virem num envelope de expedição e a caixa deles chegou toda amarrotada, felizmente os óculos não estavam danificados.
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Tolle Badeanzüge, findet man so nicht woanders; schnelle Abwicklung und schneller Versand , daher klare Weiterempfehlung
Good quality, as in the picture, looks lovely on
Boa qualidade dos artigos e fácil comprar
È arrivato solo mezzo ordine. Ho ordinato due pantofole lo stesso giorno ma alla consegna hanno Separato le consegne.
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Rapidité de l'envoi et de la réception
Sehr lange Lieferzeiten, schlechte Kommunikation
SEMPRE QUE FAÇO ENCOMENDAS TENHO PROBLEMAS COM A EMPRESA DE ENTREGAS
Overall customer service
Most of order cancelled. Only aware of cancellstion after I chased the order because I had no communication in over 1 week. Only chatted to Ai bot. No apology. Really disapointing experiance.
J'ai acheté un short de bain long de taille 34 qui est nettement plus petit que celui de la même marque acheté en boutique
Wasn't able to choose delivery date for an Express Delivery as no option. No UK customer services phone number just an email with a response after emailing that gave delivery date charges in Danish Krona despite living in UK to change to next day etc! Tried emailing again and got a response from customer services team that they were overwhelmed with enquiries and to not send a request again! My request was simple to Customer Services, to change the delivery date as we were away on hols. It was clear the response from customer services were based outside of UK re email address and poor English lang response. Only customer services phone no. available was in the USA. If a retail provider supplies to the UK they should have a UK customer services email and telephone number to respond to enquiries pre and post sales. Whilst Loving Billabong designs and historical quality of clothes they need to overhaul their website with different home delivery options, local customer services contact number and email etc. Also noted the quality of online product descriptions also needs an overhaul. As an example searched for denim jeans with stretch and got results for just plain cotton, elastic mix and lycra but no idea of percentage in detailed description. Given these are some of their highest value retail items for sale I'd expect far more esp. from the Billabong brand. I'd also expect to see social care and responsibility as to where their products are made. If Billabong want to retain and build a stronger brand they need to address the above as soon as possible.
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Billabong ist immer schon unschlagbar
Mon article est arrivé abîmé. Je vous ai envoyé 1 message avec des photos puis 2 ou 3 rappels mais vous n'avez jamais répondu (sauf le message automatique qui dit que vous reviendrez vers moi au plus vite)
Porque he comprado una mochila y he recibido un pantalón corto. No me habéis solucionado el problema
Everything was great! Only the package shipping could be lil faster...but everthing arrived in moderate time.
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Ware nach 1,5 Wochen noch immer nicht angekommen.