Haven't received my shoes and had no joy trying to contact DC shoes - automated response to their online contact and unable to get through on the phone
3 weeks later I have no shoes. Contacted the courier and apparently my package is still in the Netherlands. Tried to contact customer services several times but no reply.
Appalling customer service havnt recieved my order been waiting nearly 3 weeks can't track it and when asked for a refund am being ignored have sent multiple emails no response at all!
1/5
Fred M.Geverifieerde aankoop
Beoordeling gedeeld op de 15 juni 2026, bij DC Shoes France, aankoopdatum op 5 juni
Bonjour , je suis très content d'avoir retrouver les baskets des ma jeunesse et à un prix honnête. ⭐️⭐️
sizing is all wrong, and even when try to order more bigger sizes in one order, they don't arrive together. and then the second part takes weeks longer and no communication (still haven't arrived!). Then it makes returns hard because i want to send back all at once, but can't if half the order still hasn't arrived. I am literally hundreds of pounds out of pocket waiting for items to arrive AND waiting to be able to send them back.
1/5
Ken W.Geverifieerde aankoop
Beoordeling gedeeld op de 15 juni 2026, bij DC Shoes Ireland, aankoopdatum op 7 juni
Despite DPD reporting my order was delivered- I do not have it. The customer service is bad- I received a pointless AI answer and no further response, despite repeated attempts
Order hasn't arrived, can't contact someone to sort it out
1/5
Eva María C.Geverifieerde aankoop
Beoordeling gedeeld op de 15 juni 2026, bij DC Shoes España, aankoopdatum op 5 juni
Estoy teniendo problemas con mi envío y no hay manera de ponerme en contacto con vosotros. Lo llevo intentando un par de semanas y no contestan a los correos
1/5
René R.Geverifieerde aankoop
Beoordeling gedeeld op de 15 juni 2026, bij DC Shoes Deutschland, aankoopdatum op 8 juni
I have been told my shoes were delivered. They were not. I have spent well over a week trying to contact customer service. The only replies I get are automated.
My board shorts haven't been received despite DPD saying they've been delivered. I've had no response from the customer services team to help track them down. The product is now showing as out of stock and if the ones dispatched aren't found, I won't get the product I wanted.
