I have been trying to contact Billabong for support. Half of my bikini set is missing and online it says it got delivered. There is no ticket, no parcel, just a huge disappointment in losing my money. All my emails get automated replies and the helpline in the working hours is out of order too. I have never been this dissatisfied with a brand / customer service. This is my money that I've worked hard for. Who has the right to just take the money and not deliver my items?!
Order hasn't been delivered and customer service is very slow
1/5
Emma B.Geverifieerde aankoop
Beoordeling gedeeld op de 19 juni 2026, bij Billabong France, aankoopdatum op 8 juni
Des articles annulés après finalisation et paiement de la commande. Plus un article non livré alors qu'on me dit que oui. J'adore la marque mais je recommande pas du tout commande en ligne.
The item has not arrived. Billabong have not responded to me. I contacted DPD and they said billabong have not filled the shipment details so I can't complete security to find out where the parcel is
I made my order on the 6th June, it is now the 18th June and I have still not received it. The tracking is useless and the customer service is non existent. I would go out of my way to avoid using Billabong in any capacity in the future.
1/5
Manel S.Geverifieerde aankoop
Beoordeling gedeeld op de 18 juni 2026, bij Billabong España, aankoopdatum op 9 juni
El pantalón llegó con un bolsillo descosido. Para nada la calidad que esperaba de Billabong que hace unos 20 años que soy cliente vuestro.
1/5
Ada V.Geverifieerde aankoop
Beoordeling gedeeld op de 18 juni 2026, bij Billabong Nederland, aankoopdatum op 10 juni
leuke kleding
5/5
Luis C.Geverifieerde aankoop
Beoordeling gedeeld op de 18 juni 2026, bij Billabong Portugal, aankoopdatum op 7 juni
I have not received my order as there is a problem with the delivery with DPD. Billabong has not been able to help be so far. I am waiting for a reimbursement.
12 days after ordering it's still not arrived, and the tracking says it's “in transit”. Was meant to be for a present. Will now arrive late, if it ever arrives. Tried contacting customer service and they told me to just keep waiting.
I did not receive my item. Customer service is not at all helpful, just pushing responsibility to courier. I could not contact courier too as I do not have an account with them.
1/5
Wilder L.Geverifieerde aankoop
Beoordeling gedeeld op de 16 juni 2026, bij Billabong España, aankoopdatum op 9 juni
