SEMPRE QUE FAÇO ENCOMENDAS TENHO PROBLEMAS COM A EMPRESA DE ENTREGAS
SEMPRE QUE FAÇO ENCOMENDAS TENHO PROBLEMAS COM A EMPRESA DE ENTREGAS
Overall customer service
Most of order cancelled. Only aware of cancellstion after I chased the order because I had no communication in over 1 week. Only chatted to Ai bot. No apology. Really disapointing experiance.
J'ai acheté un short de bain long de taille 34 qui est nettement plus petit que celui de la même marque acheté en boutique
Wasn't able to choose delivery date for an Express Delivery as no option. No UK customer services phone number just an email with a response after emailing that gave delivery date charges in Danish Krona despite living in UK to change to next day etc! Tried emailing again and got a response from customer services team that they were overwhelmed with enquiries and to not send a request again! My request was simple to Customer Services, to change the delivery date as we were away on hols. It was clear the response from customer services were based outside of UK re email address and poor English lang response. Only customer services phone no. available was in the USA. If a retail provider supplies to the UK they should have a UK customer services email and telephone number to respond to enquiries pre and post sales. Whilst Loving Billabong designs and historical quality of clothes they need to overhaul their website with different home delivery options, local customer services contact number and email etc. Also noted the quality of online product descriptions also needs an overhaul. As an example searched for denim jeans with stretch and got results for just plain cotton, elastic mix and lycra but no idea of percentage in detailed description. Given these are some of their highest value retail items for sale I'd expect far more esp. from the Billabong brand. I'd also expect to see social care and responsibility as to where their products are made. If Billabong want to retain and build a stronger brand they need to address the above as soon as possible.
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Billabong ist immer schon unschlagbar
Mon article est arrivé abîmé. Je vous ai envoyé 1 message avec des photos puis 2 ou 3 rappels mais vous n'avez jamais répondu (sauf le message automatique qui dit que vous reviendrez vers moi au plus vite)
Porque he comprado una mochila y he recibido un pantalón corto. No me habéis solucionado el problema
Everything was great! Only the package shipping could be lil faster...but everthing arrived in moderate time.
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Ware nach 1,5 Wochen noch immer nicht angekommen.
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El producto llegó roto y el seguimiento del pedido difícil
Top de l'achat à la livraison
Didn't receive order / apparently not possible to make a new label and send it again
No he recibido los productos
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Die App sollte noch ein paar funktionieren der Website haben, Z.b. Tracking etc. und ein bisschen übersichtlicher sein Z.b. der Zusammenhang mit Boardriders etc. dann wäre es perfekt. Das bestelle ist super und reibungslos.
good service
Der Versand über dpd ist eine Frechheit, das Päckchen wurde 2km entfernt bei einer völlig anderen Adresse und Namen abgegeben. Wenn der Versand weiter über dpd läuft , kaufe ich online nicht mehr
Leukr aanbiedingen en service.
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Me encanta la firma y nunca defraudar con las colecciones
El plazo de envío no se corresponde con lo que dice la tienda . Tardan muchísimo más y no ha feedback
Great products, lovely fabrics and colours.
Parfait
Bon site de commande Délai de livraison
Rápidez en el envío. El material, la talla y el color de la tela son correctos, pero el artículo recibido no corresponde exactamente a la ilustración que aparece en la página web. El color de los logotipos y bordados es rojo sobre negro en lugar de blanco sobre negro.
très bon produits bon rapport qualité / prix
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site internet et livraison au top
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Mauvais article reçu, aucun retour du service client
Tarda mucho en llegar el pedido
Brilliant website
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Pour 2 raisons la première c'est que vous ne vendez pas directement les ensembles de maillots de bain haut et bas la seconde la disponibilité des articles pendant les soldes et si le haut est dispo le bas ne l'est pas ou inversement
Perfect fit right sized pockets for me
Produit top design tres sympa et surf vibes
terrible customer service
Não recebi a minha encomenda.
Amazing quality,comfy and so soft
Tengo un pedido perdido x el mundo y nadie se puso en contacto conmigo
Sur 3 articles commandés, 1 seul reçu et en plus abîmé. Les 2 autres ont été annulés.