I ordered two pairs of shorts but only received one pair. I have already contacted you regarding the missing item and have not received a response.
Unfortunately, the lack of communication and failure to resolve the issue has been very disappointing. Based on my experience, I would not recommend purchasing from your company. I would appreciate an urgent update regarding the missing pair of shorts.
I've been in touch with customer service several times and not had a single response by a human to resolve my issue. Part of my order never arrived even though tracking showed delivered.
I am still waiting for my daughter's flip flops to be delivered. I ordered them on the 23/05/2026 and still waiting today on the 13th of June. I understand that they might be waiting for them to be delivered from the European depot but this is not really acceptable,
2/5
Alessandro C.Compra verificada
Reseña compartida el 13 de junio de 2026, en Billabong Italia, fecha de compra el 3 junio
Its taken 13 days so far, order still not arrived.
2/5
Rosa S.Compra verificada
Reseña compartida el 12 de junio de 2026, en Billabong España, fecha de compra el 1 junio
Tuve un problema para realizar una devolución y no me atendisteis por mucho que os escribí, un mensaje generalizado, no soluciona el problema. La mala atención al cliente es una de las mayores causas de rechazo hacia una marca.
1/5
Andrea A.Compra verificada
Reseña compartida el 12 de junio de 2026, en Billabong Nederland, fecha de compra el 4 junio
I have not received all of my order and I have contacted billabong on multiple occasions now with absolutely no response at all. Absolutely terrible and non-existent customer service, money has been deducted from my account from Billabong but they have failed to actually send me my order! Will not be ordering again and also would not recommend anyone else making an order unless you want to have your money disappear into thin air
1/5
Peter B.Compra verificada
Reseña compartida el 12 de junio de 2026, en Billabong Nederland, fecha de compra el 30 mayo
i ordered a package with estimated 3-5 day delivery and after 12 days still it has not arrived, and i dont get a reply from the helpdesk after several mails
I did not receive my order and after emailing three times I have not had any human support get back to me. It's impossible to get hold of the company so it seems.
1/5
Valeria Z.Compra verificada
Reseña compartida el 12 de junio de 2026, en Billabong Italia, fecha de compra el 3 junio
I still haven't received part of my order. I've contacted customer support several times and haven't had a response, other than being sent an automated reply.
Not arrived 14 days after order. Customer service very poor simply sending the same link that shows no update for 9 days. No effort to assist or remedy
I placed an order 25th May, after having to chase it last week after having no updates it went out for delivery and then returned to sender. At no time has anyone tried to deliver this order, there is always some home in this house. Terrible shopping experience, awful response from Billabong. I won't shop here again.
1/5
Melike B.Compra verificada
Reseña compartida el 12 de junio de 2026, en Billabong Schweiz, fecha de compra el 23 mayo
