I really liked what I ordered but I didn't receive it or any updates in 2 weeks after being told it was shipped so I asked where it was and was ensured that it was on its way. 5 minutes later I was informed both orders had been cancelled and the items I ordered were also now out of stock, hence why I ordered with early access. Easily the worst online shopping experience I've had.
1/5
Marco T.Compra verificada
Reseña compartida el 20 de junio de 2026, en Billabong Italia, fecha de compra el 11 junio
The items I bought are gorgeous and the quality & fit is perfect, absolutely love them !
5/5
Nadine F.Compra verificada
Reseña compartida el 20 de junio de 2026, en Billabong Deutschland, fecha de compra el 11 junio
Reibungslose Bestellung von 3 Shirts. Nur die Lieferung kam unterschiedlich an, erst 1 Shirt und dann 2 Shirts. Umwelttechnisch hätte ich es besser gefunden wenn alles gemeinsam geliefert worden wäre.
It's been 2 weeks and the order hasn't yet arrived. The tracking doesn't work at Billabong customer service doesn't reply. I did get an email offering 30% off my next purchase, but that's not any kind of compensation since I hope not to shop with Billabong again. It's a shame because the products, from experience, are good, but the service has been awful
1/5
Mikel L.Compra verificada
Reseña compartida el 20 de junio de 2026, en Billabong España, fecha de compra el 10 junio
Reseña sin comentario
5/5
Martin Ernesto E.Compra verificada
Reseña compartida el 20 de junio de 2026, en Billabong España, fecha de compra el 13 junio
Los productos ya los conozco (sobre todo los bañadores) y me parecen espectaculares en diseño, calidad, durabilidad y se adaptan a mi cuerpo siempre bien. El envío fue bastante rápido, también.
I have been trying to contact Billabong for support. Half of my bikini set is missing and online it says it got delivered. There is no ticket, no parcel, just a huge disappointment in losing my money. All my emails get automated replies and the helpline in the working hours is out of order too. I have never been this dissatisfied with a brand / customer service. This is my money that I've worked hard for. Who has the right to just take the money and not deliver my items?!
Order hasn't been delivered and customer service is very slow
1/5
Emma B.Compra verificada
Reseña compartida el 19 de junio de 2026, en Billabong France, fecha de compra el 8 junio
Des articles annulés après finalisation et paiement de la commande. Plus un article non livré alors qu'on me dit que oui. J'adore la marque mais je recommande pas du tout commande en ligne.
The item has not arrived. Billabong have not responded to me. I contacted DPD and they said billabong have not filled the shipment details so I can't complete security to find out where the parcel is
I made my order on the 6th June, it is now the 18th June and I have still not received it. The tracking is useless and the customer service is non existent. I would go out of my way to avoid using Billabong in any capacity in the future.
