I really liked what I ordered but I didn't receive it or any updates in 2 weeks after being told it was shipped so I asked where it was and was ensured that it was on its way. 5 minutes later I was informed both orders had been cancelled and the items I ordered were also now out of stock, hence why I ordered with early access. Easily the worst online shopping experience I've had.
1/5
Marco T.Confirmed purchase
Review shared on June 20, 2026, at Billabong Italia, purchase date on 11 June
Reibungslose Bestellung von 3 Shirts. Nur die Lieferung kam unterschiedlich an, erst 1 Shirt und dann 2 Shirts. Umwelttechnisch hätte ich es besser gefunden wenn alles gemeinsam geliefert worden wäre.
It's been 2 weeks and the order hasn't yet arrived. The tracking doesn't work at Billabong customer service doesn't reply. I did get an email offering 30% off my next purchase, but that's not any kind of compensation since I hope not to shop with Billabong again. It's a shame because the products, from experience, are good, but the service has been awful
1/5
Mikel L.Confirmed purchase
Review shared on June 20, 2026, at Billabong España, purchase date on 10 June
Review without comment
5/5
Martin Ernesto E.Confirmed purchase
Review shared on June 20, 2026, at Billabong España, purchase date on 13 June
Los productos ya los conozco (sobre todo los bañadores) y me parecen espectaculares en diseño, calidad, durabilidad y se adaptan a mi cuerpo siempre bien. El envío fue bastante rápido, también.
I have been trying to contact Billabong for support. Half of my bikini set is missing and online it says it got delivered. There is no ticket, no parcel, just a huge disappointment in losing my money. All my emails get automated replies and the helpline in the working hours is out of order too. I have never been this dissatisfied with a brand / customer service. This is my money that I've worked hard for. Who has the right to just take the money and not deliver my items?!
Order hasn't been delivered and customer service is very slow
1/5
Emma B.Confirmed purchase
Review shared on June 19, 2026, at Billabong France, purchase date on 8 June
Des articles annulés après finalisation et paiement de la commande. Plus un article non livré alors qu'on me dit que oui. J'adore la marque mais je recommande pas du tout commande en ligne.
