The UK site doesn't have customer support and it's support rerouted to the US site who cannot recognise my email and order. My order had been missing for 3 weeks and nobody seems to know where it's gone. Vague and fake answers that you should've received confirmation email, which I didn't, is just poor service and inability to deal with the query. I've been sending them constant emails but haven't received a reply that locates my missing order. Avoid buying from this company!
Quality of item, good customer comms
Boa qualidade dos produtos, vales de recompensas para membros, boas promoções, entrega gratuita para membros e prazo de entrega adequado.
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2e fois que ma commande n'est pas expédiée entièrement, 3e fois pour moi qu'un article est annulé. Peut être serait-il judicieux d'avoir une meilleure gestion des stocks ou débiter uniquement quand le colis est envoyé. J'ai recommencé 2 fois ma commande, 2 fois annulée. C'est une vraie déception, votre site n'est plus fiable.
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Ich bin rundum zufrieden mit meinem Einkauf. Sehr gute Erfahrungen mit dem Bestell- und Lieferprozess sowie der Kundenkommunikation. Vielen Dank und auf bald!
Sito molto chiaro e maglie perfette
Soft and comfy tshirts and fast delivery
rapidité de la livraison, qualité des produits
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Les tailles ne me conviennent pas. Un xl vraiment beaucoup trop grand sur un article, un autre article xl lui presque trop juste...par contre les photos correspondent bien en termes de coloris.
Une très bonne marque avec une style en marge avec le monde du surf
Product technicaly good but colours never what you expect. Always much brighter disappointed with colours and bought 3.
My order took over 2 weeks to arrive
Não recebi a encomenda , não gostei do apoio à minha queixa sobre não ter recebido a encomenda, não gostei de não ter a opção de entrega em loja e não dá para ter uma nota melhor quando ficaram com o meu dinheiro em troca de nada.
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Just love the clothing and the sales are great!
Ordered on 28th January, still not delivered on 18th Feb, contacted customer service twice which no reply
Vestidos bonitos, entrega rápida.
Livraison rapide, produit attendu c'est bien
Ich bin sehr zufrieden
great product quality and quick delivery.
Não recebi a encomenda completa. Faltam-me vários artigos.
Pour la qualité des articles .Malheureusement un article soldé et disponible au moment de ma commande n'a pu être livré.
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So confusing
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2 commandes avec boardrider (élément et billabong) Et 2 erreurs de livraisons et indisponibilités, Ça fait beaucoup sur 2 commandes sur 2 mois
Apart from the items being great. The service was appalling. No updates regarding delivery, no customer service at all. I would still buy Billabong but never from the website.
Rapidité de livraison, produits au top
it took over a week before my order was even dispatched but otherwise pleased with the item thank you
buena calidad de la ropa
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The product fully matched the description.
Great product and service.
Not received my items
3rd time I have ordered and waited weeks to then be told out of stock
Les vêtements sont de très bonnes qualités, correspond tout à fait au photos sur le site. Très bon suivi du transport. Top
Fan van jullie
Bin bis jetzt immer zufrieden gewesen.
Sympathische Marke.
Óptimo serviço de atendimento devido a dúvidas com a entrega. Qualidade do produto
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I have not received my items. The delivery said they couldn't enter our building or reach me but I had shared the door code and my phone number, no missed calls. I did my order to have with me on vacation that now failed and I'm very disappointed. I still haven't received any information on where/if my packages has been left at any delivery point .