I ordered the item over 2weeks ago, and it still hasn't arrived! Yet I'm being asked to 'rate the service'
I ordered the item over 2weeks ago, and it still hasn't arrived! Yet I'm being asked to 'rate the service'
Nothing has arrived!!!
Order didn't arrive, AI reply to query
My item hasn't arrived and no one answer my submitted contact requests
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Avis sans commentaire
My order never arrived and I can't get a response from customer service for a refund.
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Tout c'est bien passé lors de l'échange de l'article
Parcel not arrived and no response from customer service.
Avis sans commentaire
i have not received my order and emails customer support 4 times abou it.
My order never arrived even though Dpd said it was delivered. Customer service have not responded to me.
Poor customer service with missing parcel and still haven't solved coz no one reply
Delivery never arrived no updates and misleading information from delivery company
Order arrived in 2 different parcels, very expensive for what it is. 110 euros for 2 t-shirts and 1 bikini is not something I will repeat
I am still waiting for my trousers
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I still haven't received my order
After 18 days the goods have not arrived!
Awful customer services. I've made contact through their online form many times as 1 parcel hasn't been delivered but I have been charged for it. Order was placed in May and all I get is an AI response saying to wait 10 days as delivery comes from Europe. Won't be buying from Billabong again.
Eu adoro a marca só demorou um bocado a chegar de resto correu muito bem.
Avis sans commentaire
My order was not delivered and I have had no response from Billabong customer service despite sending several requests for support. I would not recommend purchasing from Billabong.
I still have not received 2 of my items from my order even though I have chased your company and you have charged the full order amount to my credit card. I have contacted your customer care team and they have still not confirmed when the items will be dispatched. It is now over 2 weeks since the order was placed.
Item never received. I messaged support but was given a token reply. No attempt made by seller to resolve.
I still have not received my order. I have had zero response from customer services. A truly terrible experience
Still not received order from 22nd May. Sent two messages to ask for an update, but I've been sent a reminder to send feedback so here it is!
Still haven't received my items which I ordered 16 days ago.
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Chapeau arrivé abîmé et écrasé, et malgré ça le retour est à ma charge. Scandaleux
My item wasn't delivered. I told them this and they literally just returned the link to DPD that said it had been delivered. No help at all . £27 for a cap for a birthday present . May as well have set fire to the money.
Love the products, just not having a great experience returning an item that I ordered. It would appear that I can only return my item to one of 4 locations in Dublin which is bonkers. When i queried this on you help chat it kept directing me the US help and they can't help me so I'm stuck.
Nice clothes but appalling unresponsive customer service , website only has faqs etc in German, extreme slow to deliver (several weeks )
Livraison extrêmement longue, aucune information de livraison. Pour échanger, l'article n'était pas indiqué comme livré donc je ne pouvais pas faire d'échange. Aucune info de retour. Je ne commanderai plus
I have not yet received my order 2 weeks later and no one is replying from customer service
Je n'ai pas reçu la totalité de la commande et aucun retour du sav
Item hasn't arrived, no response from customer service.
My order did not arrive yet tracking info says delivered
Goods not arrived and customer services not replying
Missing t shirt still no sign of it lack of communication from yourselves
Realicé un pedido de 3 artículos. Uno de ellos no estaba disponible por falta de stock, pero no me informasteis de ello hasta 10 días después, cuando yo ya había recibido el resto del pedido. Esta es una información que ya conocíais en el momento de preparar el envío. Además, la devolución correspondiente a ese artículo nunca llegó. Cuando la reclamé, vuestra respuesta fue que necesitabais recibir y comprobar el artículo para tramitar el reembolso, algo imposible ya que dicho artículo nunca fue enviado. La gestión ha sido muy deficiente y la experiencia de compra ha sido muy negativa. Os solicito que procedáis a realizar la devolución pendiente de forma inmediata, ya que el artículo no ha sido entregado y no existe ningún motivo para seguir retrasando el reembolso. Quedo a la espera de una solución urgente.
Paid for an order and not received it, no communication from billabong!! Fuming
It did not arrive. No one has responded to my enquiry about this.
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Absolutely no idea where my order is. Absolutely no customer service reachable.
I still haven't received my order
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Item not received