Terrible experience, received no notifications for order being out for delivery. After the 5 business days had passed I attempted to contact and received no response. After 10 business days have passed I still had no response and contacted dpd directly who informed me that they would never have been able to deliver my order as it has been given to them without my address but with only a postcode to delivery too. Therefore the package has gone missing and it will be down to yourselves to launch an enquiry which of course your not doing as there has been no attempted to look into my missing parcel from my enquiry sent.
I have not received my order, despite it being placed 14 days ago, and have no idea where it is as the tracking information supplied is incorrect. I have not had a response to any queries submitted via the Contact Us page of the website and only managed to speak to someone once via an unpublished phone number provided via PayPal.
Ridiculously bad customer service and would advise all to stay well away.
Not received item. Tracking just says being returned to sender. No response to email to customer services. Customer services phone number doesn't work. Rubbish experience.
Item not delivered, conflicting delivery information and non existent customer service. No direct contact only email and they dont reply. No option to cancel or anything literally just stuck. Beyond a joke
1/5
Ludivine E.Geverifieerde aankoop
Beoordeling gedeeld op de 19 juni 2026, bij DC Shoes France, aankoopdatum op 9 juni
I haven't received my order, the tracking info is a mess and no one is replying to my emails. It's so frustrating because I love your trainers so much and don't want to post a negative review.
I am still waiting for my trainers ordered on 3rd June, shipped on 6th June. Sent an email yesterday morning and still waiting for a response from DC Shoes, absolutely dreadful service.
My shoes seem to have been sent to the wrong address and now they are completely ignoring my emails, sadly, even though I love DC shoes, I don't recommend buying from here based on my experience when it all goes wrong, customer care is terrible.
1/5
Sergi J.Geverifieerde aankoop
Beoordeling gedeeld op de 18 juni 2026, bij DC Shoes España, aankoopdatum op 10 juni
Me encantan las zapatillas dc, hace años que las utilizo y me dan un resultado buenísimo!!
5/5
Henda S.Geverifieerde aankoop
Beoordeling gedeeld op de 18 juni 2026, bij DC Shoes France, aankoopdatum op 6 juni
Quelques soucis avec la poste pour la livraison .mais c'est réglé
5/5
Gudrun S.Geverifieerde aankoop
Beoordeling gedeeld op de 18 juni 2026, bij DC Shoes Deutschland, aankoopdatum op 9 juni
