Shared on June 12, 2026, purchase date made on 28 May

Nothing has arrived!!!

Shared on June 12, 2026, purchase date made on 27 May

Order didn't arrive, AI reply to query

Shared on June 12, 2026, purchase date made on 30 May

My item hasn't arrived and no one answer my submitted contact requests

Shared on June 12, 2026, purchase date made on 24 May

My order never arrived and I can't get a response from customer service for a refund.

Shared on June 12, 2026, purchase date made on 25 May

Parcel not arrived and no response from customer service.

Shared on June 12, 2026, purchase date made on 26 May

i have not received my order and emails customer support 4 times abou it.

Shared on June 11, 2026, purchase date made on 25 May

My order never arrived even though Dpd said it was delivered. Customer service have not responded to me.

Shared on June 11, 2026, purchase date made on 26 May

Poor customer service with missing parcel and still haven't solved coz no one reply

Shared on June 11, 2026, purchase date made on 24 May

Delivery never arrived no updates and misleading information from delivery company

Shared on June 11, 2026, purchase date made on 25 May

I still haven't received my order

Shared on June 11, 2026, purchase date made on 26 May

After 18 days the goods have not arrived!

Shared on June 11, 2026, purchase date made on 23 May

Awful customer services. I've made contact through their online form many times as 1 parcel hasn't been delivered but I have been charged for it. Order was placed in May and all I get is an AI response saying to wait 10 days as delivery comes from Europe. Won't be buying from Billabong again.

Shared on June 11, 2026, purchase date made on 26 May

My order was not delivered and I have had no response from Billabong customer service despite sending several requests for support. I would not recommend purchasing from Billabong.

Shared on June 11, 2026, purchase date made on 26 May

I still have not received 2 of my items from my order even though I have chased your company and you have charged the full order amount to my credit card. I have contacted your customer care team and they have still not confirmed when the items will be dispatched. It is now over 2 weeks since the order was placed.

Shared on June 11, 2026, purchase date made on 25 May

Item never received. I messaged support but was given a token reply. No attempt made by seller to resolve.

Shared on June 11, 2026, purchase date made on 25 May

I still have not received my order. I have had zero response from customer services. A truly terrible experience

Shared on June 11, 2026, purchase date made on 22 May

Still not received order from 22nd May. Sent two messages to ask for an update, but I've been sent a reminder to send feedback so here it is!

Shared on June 11, 2026, purchase date made on 26 May

Still haven't received my items which I ordered 16 days ago.

Shared on June 11, 2026, purchase date made on 23 May

My item wasn't delivered. I told them this and they literally just returned the link to DPD that said it had been delivered. No help at all . £27 for a cap for a birthday present . May as well have set fire to the money.

Shared on June 11, 2026, purchase date made on 13 May

Nice clothes but appalling unresponsive customer service , website only has faqs etc in German, extreme slow to deliver (several weeks )

Shared on June 11, 2026, purchase date made on 28 May

I have not yet received my order 2 weeks later and no one is replying from customer service

Shared on June 11, 2026, purchase date made on 24 May

Item hasn't arrived, no response from customer service.

Shared on June 10, 2026, purchase date made on 25 May

My order did not arrive yet tracking info says delivered

Shared on June 10, 2026, purchase date made on 24 May

Goods not arrived and customer services not replying

Shared on June 10, 2026, purchase date made on 16 May

Missing t shirt still no sign of it lack of communication from yourselves

Shared on June 10, 2026, purchase date made on 23 May

Paid for an order and not received it, no communication from billabong!! Fuming

Shared on June 10, 2026, purchase date made on 24 May

It did not arrive. No one has responded to my enquiry about this.

Shared on June 10, 2026, purchase date made on 25 May

Absolutely no idea where my order is. Absolutely no customer service reachable.

Shared on June 10, 2026, purchase date made on 24 May

I still haven't received my order

Shared on June 10, 2026, purchase date made on 23 May

Item not received

Shared on June 09, 2026, purchase date made on 26 May

Order not received 15 days since order, no response from customer service

Shared on June 09, 2026, purchase date made on 27 May

Lost parcel. No follow up

Shared on June 09, 2026, purchase date made on 21 May

Not received item

Shared on June 09, 2026, purchase date made on 22 May

I ordered 2 t shirts one came with in a few days. The was coming from the europe outlet..

Shared on June 09, 2026, purchase date made on 29 May

No I would not recommend ordering an item I have paid for cannot be traced

Shared on June 09, 2026, purchase date made on 27 May

I have not received my item, no one gets back to my emails regarding the issue.

Shared on June 09, 2026, purchase date made on 27 May

I Jane not received my order!! I've contacted customer service and no reply. Terrible service and I want my money back

Shared on June 09, 2026, purchase date made on 27 May

I haven't received my order

Shared on June 09, 2026, purchase date made on 28 May

Not received order!!!! Can't get a reply from anyone

Shared on June 09, 2026, purchase date made on 27 May

Lack of communication regarding delivery