Excellent
Average
With 565 verified reviews shared over the last 8 months
Customers frequently praise the good quality of the clothing and the reasonable prices, especially during sales. However, the very slow delivery and inadequate, slow customer service, often consisting of automated responses, are regularly criticized. Several customers report not receiving their orders.
Excellent
Great quality clothes at sale prices.
Good quality items
Great products and service
I'm happy with my purchase like most billabong dresses I bought over the last 2 years.
Appalling customer service
I love Billabong clothing, been a fan for a long time. Quality remains the same and super fair pricing especially in the sale. Fits well and just super cool!
The products are as stated - size is excellent
Because you still haven't answered my question I sent.
Sent the wrong size, answered unhelpfully by AI chatbot and am still yet to have a response from a human. Unable to return as yet as shown a ‘sorry please try later' message when selected ‘wrong item sent'.
Came quicker than I thought, really good quality bikinis but I'd say they run a little small! I'm a UK 8-10 on top and 12 on bottom. Medium top fit great, but the Large bottoms were slightly on the tighter side, still wearable but I'd get an XL next time (if they go that big)
Great designs which is the main reason I buy. Usually in the sale as I find the products overpriced hence a 8 rating. Quality is very good. Fit good too, at the smaller end but that's expected with the brand.
Didnt have 1 item in stock inspite of it being on site and didnt reply to two messages
Love first bought on the Gold Coast Aus in 1987 have been Purchasing each time we visit . Quality , Design and colours
Review without comment
Good price. Well made.
Could not get into contact with anyone was not given a tracking number for my shipment items were refunded and then money taken again and shipped late.
Lovely fleece, but the 100% polyester fabric feels a little rough against the skin.
Great clothes and great service
Ordered 4 t-shirts, one came in the correct time frame given. The other three I had to email you to send them. Then when I opened the package, one of the T-shirts was not what I ordered. It then has taken me 4 emails repeating myself for anyone to answer me, just to be told to send the incorrect t-shirt back but you can't send out the correct one. It's terrible customer service. Will not be recommending or ordering again.
All the stitching on the shorts came undone after 1st wear. I have contacted you, sent pictures as requested by AI bot. But have not heard back or reached resolution.
Great products and speedy delivery.
My package never arrived, i have contacted you to see what was wrong and haven't heard back
Good quality clothes. Arrived promptly more importantly happy partner
The quality of the product and the sale prices.
Easy to order, quick delivery, Great price
Good quality t-shirts that last
Amazing sturdy straw hat, took a while to get a delivered so not a 10.
Good quality wear at a reasonable price.
Review without comment
Very slow dispatch even though the item was in stock
Good quality, as in the picture, looks lovely on
Overall customer service
Most of order cancelled. Only aware of cancellstion after I chased the order because I had no communication in over 1 week. Only chatted to Ai bot. No apology. Really disapointing experiance.
Wasn't able to choose delivery date for an Express Delivery as no option. No UK customer services phone number just an email with a response after emailing that gave delivery date charges in Danish Krona despite living in UK to change to next day etc! Tried emailing again and got a response from customer services team that they were overwhelmed with enquiries and to not send a request again! My request was simple to Customer Services, to change the delivery date as we were away on hols. It was clear the response from customer services were based outside of UK re email address and poor English lang response. Only customer services phone no. available was in the USA. If a retail provider supplies to the UK they should have a UK customer services email and telephone number to respond to enquiries pre and post sales. Whilst Loving Billabong designs and historical quality of clothes they need to overhaul their website with different home delivery options, local customer services contact number and email etc. Also noted the quality of online product descriptions also needs an overhaul. As an example searched for denim jeans with stretch and got results for just plain cotton, elastic mix and lycra but no idea of percentage in detailed description. Given these are some of their highest value retail items for sale I'd expect far more esp. from the Billabong brand. I'd also expect to see social care and responsibility as to where their products are made. If Billabong want to retain and build a stronger brand they need to address the above as soon as possible.
good service
Great products, lovely fabrics and colours.
Brilliant website
terrible customer service
Amazing quality,comfy and so soft
Boardhorts with front pockets rule.
Good quality clothing with great savings in the sale.
Hard to return things
I ordered three items and was told a day later only one was available- if I'd known when I placed the order I would have ordered elsewhere
Review without comment
Always great clothing that really lasts
Review without comment
Customer service and delivery were very poor
Lovely colours & texture corduroy.
Review without comment