Shared on June 15, 2026, purchase date made on 27 May

Have yet to receive item .

Shared on June 15, 2026, purchase date made on 29 May

I still have not received my item which I placed over 2 weeks ago

Shared on June 15, 2026, purchase date made on 2 June

I've paid but unfortunately not received my goods and no response from the store.

Shared on June 15, 2026, purchase date made on 28 May

My order has not been delivered and customer service just keeps giving me the same answer not resolving it. Terribly disappointed by this whole experience.

Shared on June 15, 2026, purchase date made on 29 May

I have not got the order

Shared on June 15, 2026, purchase date made on 30 May

Placed my order on 30/5/26 and haven't received it as yet. The tracking information is saying it's been delivered and when I submit enquiries to Billabong, I just get an automated response. I've paid for an item I have not received and there is no help from customer support.

Shared on June 15, 2026, purchase date made on 2 June

I have not received my item yet. DPD has marked it as delivered. It wasn't and customer service at Billabong and DPD have both ignored me

Shared on June 15, 2026, purchase date made on 1 June

Have not received my order can't find out where it is

Shared on June 15, 2026, purchase date made on 2 June

I've tried to get help from Customer Service team about an item not delivered a was fobbed off by a chat bot , My second request email for help has been ignored. Very disappointed.

Shared on June 15, 2026, purchase date made on 3 June

Haven't received item and not responding to my emails about it

Shared on June 15, 2026, purchase date made on 2 June

Product wasn't delivered. Only an automated response from customer “services”. I want my money back.

Shared on June 14, 2026, purchase date made on 31 May

I still haven't received my order two weeks later? Delivery is too slow. Communication is also poor.

Shared on June 14, 2026, purchase date made on 29 May

Did not ship my order

Shared on June 14, 2026, purchase date made on 31 May

Didn't receive my item

Shared on June 14, 2026, purchase date made on 31 May

I've not received part of the order and I'm getting no response from my emails

Shared on June 14, 2026, purchase date made on 1 June

Package never arrived and there is no response from customer services in spite of 7 emails and counting. Absolutely appalling.

Shared on June 14, 2026, purchase date made on 22 May

I never received my order, tracking said delivered when it was not. Trying to speak to someone about this was just bloody hard work. I submitted at least 10 forms to which none was replied to by a human, just an automated response saying someone would get back to me shortly. The first was over a week ago. I will never purchase from these again.

Shared on June 13, 2026, purchase date made on 23 May

Part of my order is missing.

Shared on June 13, 2026, purchase date made on 29 May

Have not received my order yet!

Shared on June 13, 2026, purchase date made on 31 May

I ordered two pairs of shorts but only received one pair. I have already contacted you regarding the missing item and have not received a response. Unfortunately, the lack of communication and failure to resolve the issue has been very disappointing. Based on my experience, I would not recommend purchasing from your company. I would appreciate an urgent update regarding the missing pair of shorts.

Shared on June 13, 2026, purchase date made on 1 June

I haven't received the goods and customer services are ignoring me

Shared on June 13, 2026, purchase date made on 28 May

Two weeks after ordering, order has not been received and drespite contacting Billabong there has been no response.

Shared on June 13, 2026, purchase date made on 31 May

I've been in touch with customer service several times and not had a single response by a human to resolve my issue. Part of my order never arrived even though tracking showed delivered.

Shared on June 13, 2026, purchase date made on 25 May

I still haven't received my order that I placed on the 5.06.26

Shared on June 12, 2026, purchase date made on 27 May

I have not received all of my order and I have contacted billabong on multiple occasions now with absolutely no response at all. Absolutely terrible and non-existent customer service, money has been deducted from my account from Billabong but they have failed to actually send me my order! Will not be ordering again and also would not recommend anyone else making an order unless you want to have your money disappear into thin air

Shared on June 12, 2026, purchase date made on 27 May

I did not receive my order and after emailing three times I have not had any human support get back to me. It's impossible to get hold of the company so it seems.

Shared on June 12, 2026, purchase date made on 27 May

I still haven't received part of my order. I've contacted customer support several times and haven't had a response, other than being sent an automated reply.

Shared on June 12, 2026, purchase date made on 29 May

Not arrived 14 days after order. Customer service very poor simply sending the same link that shows no update for 9 days. No effort to assist or remedy

Shared on June 12, 2026, purchase date made on 26 May

Because I haven't received it although the tracking code says it's been delivered was delivered 05/06/26????

Shared on June 12, 2026, purchase date made on 29 May

I still haven't received my order. Have emailed and not had a response

Shared on June 12, 2026, purchase date made on 28 May

Order hasn't arrived and can't get help from customer services - just keep getting automated response

Shared on June 12, 2026, purchase date made on 24 May

I placed an order 25th May, after having to chase it last week after having no updates it went out for delivery and then returned to sender. At no time has anyone tried to deliver this order, there is always some home in this house. Terrible shopping experience, awful response from Billabong. I won't shop here again.

Shared on June 12, 2026, purchase date made on 28 May

Missing items

Shared on June 12, 2026, purchase date made on 29 May

I have t reached the item despite the tracking saying its been delivered

Shared on June 12, 2026, purchase date made on 27 May

My parcel hasn't arrived I ordered two pairs of board shorts and haven't received any updates from a purchase made over 3 weeks ago

Shared on June 12, 2026, purchase date made on 29 May

I have yet to receive my order!!!!!!