My itens were purchased two weeks ago and have not yet arrived
My itens were purchased two weeks ago and have not yet arrived
I have not received my goods
You charge for shipping then it takes >10 days to arrive.
Never received the goods
Review without comment
Lack of transparency over dispatch and delays
Order did not arrive
The hat we purchased has not arrived
My item didn't arrive!
Absolutely love them well worth the money and fast delivery
still waiting for my order
I have not received my goods and found it impossible to deal with your company to report this
Awful. 3 weeks to arrive. 2 weeks before item shipped.
I haven't received my parcel yet, very slow delivery
Still waiting for the other half of my order , been almost 3 weeks
Two weeks later, no parcel, no help, DPD says it's still in process of delivery on app but on website says it's already been delivered. It hasn't been! Billabong have been no help. I'll never purchase from you again.
Order taking too long and still not received- ridiculous
I have not received this order even though the courier says it's been delivered, it has not!! And no response to my emails.
You have not delivered my order properly - it is stuck in the DPD system as you did not provide correct delivery details . Only one of 4 pieces has been delivered
Order took 17 days to arrive with no explanation. Shockingly bad customer service, when you email them you just get automated AI responses. No phone number to call. I won't be ordering from here again. When the item arrived it was poor quality with pulls in the fabric. Not what I expect for something that cost £100.
Delivery was incredibly slow with no updates, if left me wondering if it had been scammed at one point
order never arrived.
Great products and different from what else is available in the high street.
I haven't received my order, very disappointed
Review without comment
I'm really happy with the quality, design and fit of the clothes
Disgusting customer service. Lucas you are utterly useless !!
From my pre-order the product was delivered very speedily when it was available and the product is excellent.
Poor delivery
I'm still waiting for my order to arrive. No DPD updates and Billabong is not responding to my emails. I spent a lot of money and I won't receive what I ordered in time for when I need it.
Item not arrived and could not get any update from customer service when dpd link did not work
Info was wrong on estimated delivery date, item was then wrongfully marked as delivered
In correct item received, reached out to customer service and still waiting for a satisfactory reply 4 days later, now it's the weekend! No phone number to contact just an online form which I filled out twice just so I could speed things up, I now have two ticket numbers for the same complaint. Terrible customer service.
Review without comment
Slow delivery and customer service was slow getting back to me hence I sent to many emails to them
I've tried to contact to find out about part of my missing order and had no response.
Great clothes
It's now 4/6/26 and i have still not received my order.
My parcel still hasn't arrived!!
Review without comment
My order has not arrived and I have no way of tracking my order
Easy ordering & returns
Review without comment
I havent received and i am unable to contact customer services
The quality is not as good as it used to be
High quality
Really streanlined service end to end
Top gear, cool as you like.
Review without comment
I find it absolutely appalling to have placed an order and still not have the item I purchased. Date of purchase was the 7th of May 2026, it is the 25th today and still haven't received what I ordered. To have, on top of that, received an email where I am asked to provide a feedback regarding my experience and the likelihood of ordering again or recommending you to friends and family seems like a bad joke really. I am aware some items may arrive from European warehouses, but 18 days is ludicrous. Will not buy again!