I haven't received the order after 2 weeks. Contacted after sale service and all I got was a generic ai email. Also I've Tried to contact them because of a pair of shoes that are faulty and same generic reply with no follow up. That's a disgrace for such a company treating a huge fan like that. Unfortunately I won't be buying again from DC either in the website or a shop.
Two weeks after my purchase my shoes haven't arrived, multiple queries have been ignored, all I get is automated responses, and I keep being asked to review a product I haven't received! Oh and I've been locked out of tracking for no discernible reason. Why won't a human help me? You have my money and I have no product and no recourse!
1/5
Juan C.Confirmed purchase
Review shared on June 04, 2026, at DC Shoes España, purchase date on 24 May
Valoro mucho vuestras marca
5/5
Mark B.Confirmed purchase
Review shared on June 04, 2026, at DC Shoes Ireland, purchase date on 23 May
there is no tracking information on the order. I am getting no resposnse from the company when i have sent an email through their website, or socials
2/5
Vanessa M.Confirmed purchase
Review shared on June 04, 2026, at DC Shoes France, purchase date on 22 May
Comparé à mes achats précédents, je trouve que les délais ont été très rallongés. Je suis cliente régulière du groupe Napali et comparé à Roxy et Quicksilver, le service est de moinde qualité. Cela ne remet pas en cause mes achats mais je préfère l'efficacité des deux autres marques
It's been over a week since i ordered my daughter's shoes and we still haven't received them or received any tracking details. The email states that if I click on my order number on my DC shoes account that I can view my parcel tracking details there and yet nothing happened when I tried it.
3/5
Ivan E.Confirmed purchase
Review shared on June 04, 2026, at DC Shoes España, purchase date on 22 May
