Volle Punktzahl hätte ich vergeben, wenn ich bei einer Express Bestellung mit Aufpreis meine Ware auch Express erhalte und nicht ein Woche später. Dienstag bestellt und Montag darauf erhalten für 15 Euro mehr ist ne Ansage und muss mit 3 Punkten Abzug bewertet werden.
4/5
Rosana M.Confirmed purchase
Review shared on June 11, 2026, at DC Shoes España, purchase date on 24 May
My order never arrived, contacting customer services was difficult and emails were automated replies. DC Shoes need a live chat function for UK residents. I will not buy from here again and wouldn't recommend, I am still waiting for a response from another complaint email as the first pair of shoes fell apart, still waiting for a resolution 4 weeks later!
Ordered on the 21st May and had to chase up DPD who said it had been returned to DC Shoes, sent several emails to chase my order and had no response, had to go hunting for a telephone number who said its been returned and had to have a refund and a discount code, but surely it'll happen again
Ive not received my order despite multiple emails and a enquiry from PayPal, ive been a loyal dc customer for 20+ years and frankly your customer care is embarrassing . I'll take my custom elsewhere.
For the second time using this website, no order received, odd DPD tracking. Looks like a social media scam to hold on to customers money while they argue. So glad I used PayPal and got my money are the shoes were out for delivery in Holland for a week!! I live in the UK!!
1/5
Gaël H.Confirmed purchase
Review shared on June 09, 2026, at DC Shoes France, purchase date on 24 May
La paire de chaussures est conforme à la commande et le délai de livraison carré.
Seul hic, il faut demander la facture (pas dans la boite), reçue en anglais.
7 days after shipping an the parcel is marked as delivered by DPD but without evidence and nothing has arrived. DC Shoes ignored me for a week and have since said they will look into the matter. 24hrs later and no information. This is quite simply the WORST experience of online shopping I've ever had. I'm left with no alternative than to instruct my bank to reverse the payment. DC's lack of response or even an apology is totally unacceptable.
