I never received them even though dpd said delivered, i contacted 3 times and didn't get a reply so instructed my bank to recoup costs. I have always loved DC and Volcom Shoes but I will find alternatives in the future
1/5
Carlotta Caselli C.Geverifieerde aankoop
Beoordeling gedeeld op de 21 juni 2026, bij DC Shoes Italia, aankoopdatum op 14 juni
I have not received my order. I have sent two emails to chase but ended up going to DPD to chase. My order has been returned to you due to a customs error and never entered the UK. At this point I requested a refund and ended up getting an email to tell me my order was delayed and still on its way, but no refund/cancellation.
1/5
Andrea V.Geverifieerde aankoop
Beoordeling gedeeld op de 21 juni 2026, bij DC Shoes Nederland, aankoopdatum op 15 juni
It isn't specified that you may have to wait longer for some items to be shipped over from another country which may cause delays in recieving your full order. Though the delivery is fast if coming from the same country you actually live
Shoes have not been received, no customs information was provided with the parcel so they never left Belgium. Emails to DC have been completely unanswered other than automated responses.
The order i made on the 6/5/2026has still not arrived 21/6/2026. i have emailed the company 4or 5 times and the problem has still not been resolved.... ive had no answer to my emails no communication from the company at all very poor customer service
1/5
Mike G.Geverifieerde aankoop
Beoordeling gedeeld op de 21 juni 2026, bij DC Shoes Deutschland, aankoopdatum op 13 juni
Sehr guter Schuhe
5/5
Alexander W.Geverifieerde aankoop
Beoordeling gedeeld op de 21 juni 2026, bij DC Shoes Österreich, aankoopdatum op 12 juni
War bisher immer zufrieden, DC Shoes sind von Preis Leistung her top, sehr robust und bequem
5/5
Viola L.Geverifieerde aankoop
Beoordeling gedeeld op de 21 juni 2026, bij DC Shoes Italia, aankoopdatum op 15 juni
Best shoes.on earth
5/5
LEPETIT V.Geverifieerde aankoop
Beoordeling gedeeld op de 21 juni 2026, bij DC Shoes France, aankoopdatum op 14 juni
Beoordeling zonder commentaar
5/5
Alessandro M.Geverifieerde aankoop
Beoordeling gedeeld op de 21 juni 2026, bij DC Shoes Italia, aankoopdatum op 12 juni
La scatola è arrivata rotta e il servizio clienti è inesistente
1/5
Pedro R.Geverifieerde aankoop
Beoordeling gedeeld op de 21 juni 2026, bij DC Shoes España, aankoopdatum op 14 juni
Marked as delivered but did not arrive. Support does not answer my emails. Many others have had the same problem. Either you are having bad problems or are a scam.
Ordered a pair of trainers and they somehow messed up the delivery process and I've waited nearly 2 weeks for them with barely any customer support definitely would be very anxious to order again
Terrible experience, received no notifications for order being out for delivery. After the 5 business days had passed I attempted to contact and received no response. After 10 business days have passed I still had no response and contacted dpd directly who informed me that they would never have been able to deliver my order as it has been given to them without my address but with only a postcode to delivery too. Therefore the package has gone missing and it will be down to yourselves to launch an enquiry which of course your not doing as there has been no attempted to look into my missing parcel from my enquiry sent.
I have not received my order, despite it being placed 14 days ago, and have no idea where it is as the tracking information supplied is incorrect. I have not had a response to any queries submitted via the Contact Us page of the website and only managed to speak to someone once via an unpublished phone number provided via PayPal.
Ridiculously bad customer service and would advise all to stay well away.
