DC Shoes United-Kingdom

Tayla P.

Order hasn't arrived. DPD have confirmed they cannot locate the parcel. I've emailed 3 times and been completely ignored and the stupid telephone number never works, always says closed no matter what time I call!!!! I WANT A REFUND ASAP AND AN ACKNOWLEDGEMENT WOULD BE NICE!!!! TERRIBLE, AWFUL SERVICE!!!!

Jodie C.

Its been 13 days and I haven't recieved my order

Huw L.

I still haven't got them. I emailed you, no response

Angela A.

Trainers didn't arrive no response to email as of yet

Chloe W.

Shoes haven't arrived. no communication about the delay.

Damien B.

Order never arrived and no reply's from customer service

George B.

Item didn't match pics

Nicola R.

They never arrived and your not answering my email. I want to know where they are. Its been weeks.

Myriam K.

i never got my parcel.

Alison B.

Have not received parcel and cant seem to get anyone to speak to

Becky sheriff B.

Still haven't received my shoes,

Enya H.

my order never arrived and they won't respond so i can't cancel or refund

Beata A.

Still haven't received

James P.

I never received them even though dpd said delivered, i contacted 3 times and didn't get a reply so instructed my bank to recoup costs. I have always loved DC and Volcom Shoes but I will find alternatives in the future

Laura D.

I have not received my order. I have sent two emails to chase but ended up going to DPD to chase. My order has been returned to you due to a customs error and never entered the UK. At this point I requested a refund and ended up getting an email to tell me my order was delayed and still on its way, but no refund/cancellation.

Nikki M.

Faye M.

They have not been delivered.

John F.

Shoes have not been received, no customs information was provided with the parcel so they never left Belgium. Emails to DC have been completely unanswered other than automated responses.

Sarah M.

The order i made on the 6/5/2026has still not arrived 21/6/2026. i have emailed the company 4or 5 times and the problem has still not been resolved.... ive had no answer to my emails no communication from the company at all very poor customer service

ANDY F.

I did not receive my order. And no reply's to emails regarding my delivery.

Leonie D.

Haven't received trainers. No communication. Been around 3 weeks waiting now.

Ed A.

Order still not delivered

Alice W.

I still haven't received my order and despite contacting customer services 3 times, I've had no response.

Piers F.

Marked as delivered but did not arrive. Support does not answer my emails. Many others have had the same problem. Either you are having bad problems or are a scam.

Kayleigh B.

Parcel hasn't been scanned in over a week. I haven't received it and cannot speak with anyone your side to find on what is going on

Terri D.

My order never arrived. Was told it was delivered but it wasn't

Lisa H.

Ordered almost a month ago. Email to chase. Nothing! Ordered for an occasion. Never ordering from them again

Lola C.

shittest service in the world + no customer service at all

Benjamin J.

Ordered a pair of trainers and they somehow messed up the delivery process and I've waited nearly 2 weeks for them with barely any customer support definitely would be very anxious to order again

Eva G.

My order did not arrive and I have not received any correspondence or refund back

Ruby M.

Delivery

Kat J.

Terrible experience, received no notifications for order being out for delivery. After the 5 business days had passed I attempted to contact and received no response. After 10 business days have passed I still had no response and contacted dpd directly who informed me that they would never have been able to deliver my order as it has been given to them without my address but with only a postcode to delivery too. Therefore the package has gone missing and it will be down to yourselves to launch an enquiry which of course your not doing as there has been no attempted to look into my missing parcel from my enquiry sent.

Ed C.

I have not received my order, despite it being placed 14 days ago, and have no idea where it is as the tracking information supplied is incorrect. I have not had a response to any queries submitted via the Contact Us page of the website and only managed to speak to someone once via an unpublished phone number provided via PayPal. Ridiculously bad customer service and would advise all to stay well away.

Ashleigh K.

They have still not arrived

Jason T.

Steve R.

I have not received my order and get no reply from customer services, what a rip off