Good
3.5/5519With 519 verified reviews shared over the last 5 monthssince 5 months
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I ordered size 8 and got size 9 and returned them and as yet i still haven't seen a refund or the question about whether or not i would like a replacement, i would like a black pair size eight, but if you can't do that i would like a refund, thankyou.
I got a 5 and there quite big still I have a lot of toe room but there so beautiful but I wish they also came with extra laces
Product not a true size (very tight), delivery time was appalling and responses to emails were almost non-existent and those which were answered did not arrive timely. Terrible customer service
My order wasn't wasn't dispatched for 14 days. Trying to contact DC I was met with automated responses and wasn't able to directly communicate with a real person easily. When I did get a person I was told they would contact me with an update and they didn't which meant I had to re-open a ticket to get to another person. All in all communication was atrocious. There is no easy way to resolve issue when they arise.
I've bought DCs since the early 2000s and they are always great quality, stylish and comfortable. Ordering is easy and although delivery isn't the fastest, there's never been an issue.
The shoes took about 12 days to arrive! Was told they'd be here in 4. They were a birthday present, that arrived after the birthday. Communication was shocking, just telling me they were on the way!
Customer service is just as useful as a chocolate teapot. If I was to buy dc shoes again I will be using a local shop who stock the shoes.
Shoes are perfect as always with DCs
Product as described and prompt delivery
I'd order locally. I didn't realise the shipping was international, and despite the fact I was told when the orde was placed it would be with me in the usual three days, it took over a fortnight.
There's nobody to talk to, you can't cancel. Utterly deplorable customer service.
Great shoes. Fast delivery. Thank you.
The emails and marketing after making a purchase...
They look good at a decent price
Because you're decent. And the quality is exceptional
Simple and a very good product
Quality footear and clothing
Nice fast service, but trying to contact customer services about a refund/replacement due to Royal mail not delivering package correctly has taken far too long. ive sent around 3 or 4 emails and still not reply.
You don't answer your emails, so poor customer service. You don't acknowledge a return parcel. Your refund process time is VERY slow
I like the shoes but never have the colour or style I want.
I did order a pair of shoes that I am very happy with but I never got an update on my order unless I signed in and checked myself, and after about 14 days I was getting a bit worried.
Item is quality and was delivered very early .
Because the hole process was quick easy and reliable
Having to pay for returns is not great.
Commucation terrible. Item took alot longer than it should to arrive additionally was sent to the wrong address
Great customer service, fast delivery and amazing shoes
Long time customer, the quality is back to what it used to be
Dispatch took a long time. My email took ages to be replied to. The shoes all came up very small and I'm still waiting for my refund nearly 2 weeks after returning them.
I did not received my order yet
Shoes took too long to be delivered, were not comfortable and when returned there was no communication. Really difficult to contact anyone
Shoe design, quality and packaging is great as usual just had slight issues with delivery where the money was refunded back to me, the shoe was delivered and then the money was later taken out of my account days after. All of this happened with no communication, but the shoe arrived in perfect condition and the correct amount was charged so not too concerning.
I reply's and late delivery
Business - DC Shoes
Websitehttps://www.dcshoes.co.uk/
Reviews for DC ShoesAll reviews
DescriptionDC Shoes offers shoes and clothing for skateboarding, snowboarding, and extreme sports, for men and women.
IndustryFashion
Address
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