Good
3.3/5225With 225 verified reviews shared over the last 5 monthssince 5 months
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Items were great but I contacted customer services regarding a delay in one of my items and have still not heard back. Seems like the whole process is very outdated.
It took you guys 4 days to send the order out - now too late - had to buy different kit for my daughter - disappointing- will have cancel/ return
I don't know if it's on its way and most of it was cancelled
No contact number, no info about delivery times . Worst experience ever don't shop at Roxy
Ordered as it says 2-5 business days…now at 7 and no delivery yet !
Could not make contact with anyone, minutes after I bought something I needed to adjust the address but just robot after robot, saying the same thing. Still waiting for package days after expected very worrying.
Easy wedsite & ordering . Good quality clothing & lovely colour combinations & well sewn. Love the Roxy logo
It wasn't clear how long it would take to receive the order. I ordered over a week ago and still haven't received it. It was for a trip I'm going on tomorrow so will all be returned.
Quick service and delivery…lovely ski mitts, exactly what I wanted
Delivery and service as expected. Only issue was one item was not in stock and had to be cancelled.
An item is missing from delivery and there is no contact number to get in touch with anyone to speak to them about this.
Great product and arrived on time, can't wait to use them.
Great items that my daughter loves, lost one point because the last item took a long time to arrive and I didn't get a notification that it had arrived.
Still don't have my order. Your auto correct address does not exist. I emailed you prior to despatch but this was not actioned. The parcel has been returned and despite emailing again, I've had no response.
Great colours though most are kinda odd words like nirvana but I haven't seen anything like Roxy blended colours anywhere. I can fit in the girls XXL, support was quick answering an email, beautiful designs, sale prices are fabulous
good product and prompt delivery
Awful service. Late delivery and no notification of delivery, not from Roxy or delivery company to let me know it was out for delivery and when it's expected. First time ordering online from Roxy, and last time.
Love the feel of the glove . Comfortable
Great website. Order arrived quickly. Great quality coat and very good price in the Sale. Padded coat with waterproof coating in a lovely colour. I like the clothes as the colours are brighter and more colourful than most high street stores. The clothes are both practical and look great. Returns process is easy and free. The size of the coat was bigger than I expected and need to buy a size down. Would buy again.
The delivery took too long and when I spoke to customer service they couldn't give me an answer about how long it would take
Good products, great service
Item was not as described and then ive needed to return due to this been money taken from refund
If you're in the market for a sleeveless jacket, congratulations - this one is for you! If, however, you were hoping for a winter jacket with sleeves that actually stay on when you want them on, keep scrolling.
For the price, this was a seriously disappointing purchase. When the sleeves are attached, there's no proper closure to secure them, so the sleeve zips immediately undo themselves every time you put the jacket on, lift your arms, or stretch forward. The result? Sleeves that try to escape on contact.
Unfortunately, I removed the tags and wore the jacket as I had purchased it just before my winter holiday and needed a jacket at the time - otherwise, I would certainly have returned it.
Very frustrating, very impractical, and completely unexpected from Roxy - a brand I usually trust to get the basics right.
Just the best service and the most incredible clothes.
Love the purchase and the delivery was so speedy.
Pleased with my order, exactly as expected and a great fit
Great running leggings. Fit really well, perfect pockets for phone and keys
Lovely bright beachy vibe clothes- also wetsuits, ski clothes and cosy winter clothes. Good loyalty program
It took two weeks to deliver the parcel. Customer service couldn't help me.
Quality products and great offers
No response from Roxy to return issues I was having, awful returns procedure generally and very unhelpful.
Discovered a hole in one of the dresses I'd ordered. Unfortunately I had already washed it. I've emailed multiple times asking if it can be returned as faulty, but I've had no response to my emails other than automated. I will never buy from this company again.
The quality of the product and the fast delivery
The product wasn't very good, so I returned it last week and am still waiting for the refund to be issued. No communication from you so tracked the returned parcel with evri and discovered it's still not arrived. Tried to contact your customer service to enquire what the issue was and when a refund might be issued and only got sent help pages. Very poor customer service and a disappointing shopping experience
Business - Roxy
Websitehttps://www.roxy-uk.co.uk/
Reviews for RoxyAll reviews
DescriptionRoxy is a sportswear brand for girls and women. Roxy offers clothing, swimsuits, boardshorts and bikinis, beachwear and accessories, t-shirts, surf and snowboard clothing.
IndustryFashion
Address
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