considerable delay in receiving order - not yet received!
considerable delay in receiving order - not yet received!
Lush item. Easy ordering and quick delivery
Reached out to customer service on an update on where my order was, I had a return email within 2 hours & my order came 4 days later. Great customer service
Like the product, good colour and true to size
delivery took a long time and product was a completely different colour to advertised
I ordered a wetsuit in June I then received a refund in early hours of the morning so I ordered another wetsuit. I have returned both wetsuits. I asked to cancel my second wetsuit as the next day I received notification that it had been dispatched. I was told by customer services that this wasn't possible. I now am missing a large amount of money awaiting for this to return. Over 2 weeks ago I sent back one and no refund had been given. Very very very poor customer service and no support or replies to my emails.
There was no communication, no notice of shipping after purchase. I emailed to ask what was happening after a couple of weeks and had no reply. Eventually the order turned up. But only JUST in time for our trip. Until then, I had no idea what was happening or even the ability to cancel. 0 stars, would not recommend.
Happy with my new flip flops, delivery took a bit longer than expected
Review without comment
Initially transaction a little slow but this was corrected and happy with service
Love Roxy T-shirts
I would have given 10 if one of the items I bought hasn't been cancelled due to unavailability after I placed the order. Now waiting for the refund which seems to take longer than the initial payment. Otherwise five stars for speedy delivery
Missing 2 items and no one is responding to my several emails I've sent. Extremely disappointed.
I was not able to have a proper conversation with customer service, my requests for contact were dismissive and no help Was given. It was very disappointing and once this issue is resolved - it is still ongoing - I will consider using other companies instead of Roxy in the future.
Excellent bag. So lightweight but strong and great looking.
Review without comment
East to order. Free speedy delivery and quality products.
Super fast delivery, beautiful products, easy returns process if something doesn't fit
Good quality, lovely clothes for a good price
Review without comment
Ordered a suitcase with delivery date stated at time of order, then heard nothing. The day before I was expecting it I queried it via the customer service chat and it hadn't even been sent. About an hour after the ‘chat' I got a dispatch email and the suitcase arrived 3 days later…too late to take on the holiday it was bought for so returned.
Easy to use app, great selection, easy to place an order and good delivery.
Poor customer service
I have returned an item which has sat with Evri for 2 weeks. I cannot speak to anyone in customer service to get an answer to my query about my refund
Review without comment
Awaiting refund
Great service, fast delivery and I absolutely love my wetsuit
Good quality so comfortable to wear. Excellent value for money.
My order still hasn't arrived it's been over a month since I placed it
Very comfortable
Great quality products
Came quick, fitted great
asking to print a return label . don't have a facility
Beautiful clothing. Looks good on all sizes and all ages
Review without comment
Great products, website easy to navigate and purchase from.
Review without comment
Good quality and good fit clothing
Good service good quality clothing
I cancelled the order as it took too long to dispatch. I messaged several times but I've still been charged. Your customer service is non-existent. I've disputed the payment with my credit card company.
Not received item still delayed and no response from anyone
great stylish and quality product
A dress taht I bought is beautiful, very good quality
I already recommend you! I love Roxy products
love the clothes! and so easy to order, quick delivery too. my tops are gorgeous.
lovely shoes and comfortable. Great colours.
Because is faster and is so lovely the things
Really quick and easy to order. Being a Roxy club member returns are free although slow. Still waiting after over a week of returning something not heard anything.
I was sent the wrong item which I returned and after 10 days have had no acknowledgement of the return or refund. Impossible to obtain a response from customer services.
Great clothes fast free postage