Fast service and great products
Fast service and great products
Easy to shop and pay. Great webpage and gorgeous clothes.
I made multiple attempts to contact customer services and kept getting an automated response
It arrived two weeks late and I wrote to you weeks ago wanting to send it back and you haven't responded: customer service is appalling
I have not received my order, I have emailed customer services 2days ago trying to get information on its status but I still haven't heard back.
Easy to navigate around the website. Very quick delivery.
Review without comment
Items didn't arrive on time, No communication updates. No reply to email or by phone. Very poor customer service. Tracking number supplied didn't work
Tried to return this item using Roxy's online return service but item ‘apparently' lost, despite tracking service.
Review without comment
Your customer service is non existent. I've returned my order nearly two weeks ago and still have not received confirmation of the return or my refund.
I have yet to review my order so I am unable to review - my daughters birthday is this Friday so I sincerely hope it arrives by then as it was ordered in plenty of time
I have not received the bikini top part of my order a month later, only the bottoms. I have raised multiple enquiries via the website, as it is the only way to contact Roxy and there is no number to call. I have had 4 of the same automated email responses so far to my enquiry, which all said the second part of my order is to be delivered. When I asked for a more personalised response to My inquiry today I was told the parcel had in fact already been delivered with a photograph showing it outside my front door. This was actually the first part of the order and the second part has still not been received.
Review without comment
High quality products that wash and iron really well
Great price, lovely flip flops, lovely colour, fast free delivery
Got no response from customer service when only part order arrived, no contact number where can actually speak to someone. When finally arrived after 10 days was to late.
Reasonably quick delivery but non existent customer service. One item arrived damaged and sizing is off. Cannot get Roxy to respond to messages.
Order has not arrived and tracking link doesn't work.
Delays with order and no updates. Ended up arriving after I came back from holiday
Quality
Easy to order, quick delivery, and the flip flops are great.
I still haven't received purchase!!
Absolutely rubbish communication and service
Review without comment
Review without comment
I've been using Roxy for many years, but my last purchase was really poor quality. The feeling vibes printed bag although beautiful outside, inside was poorly made, after two uses was ripped in three sides. I didn't even had heavy stuff or many stuff inside the bag. Really disappointed.
I was sent the wrong size and have emailed multiple times to ask to swap but no one has replied now, I'm on day 5 of trying to get in touch to get it sorted. I bought it for a holiday and as no one has replied, it'll be too late to sort so now just need a refund to buy elsewhere but again no one is replying to me, for such a big company you'd expect better customer service
Because it's still not arrived , and no one has answered my enquiry as to where it is
Great delivery and all good
I first started buying Roxy bikinis years ago whilst in America. Never buy any other now, they last so well
Excellent product ,fast delivery
Products are fashionable and affordable
Have bought Roxy clothing for years. It never fails me.
Really good quality shorts.
Good quality- reasonable prices for surfers
I love the items I have bought and very good value in the sale too!
Always happy with your service
I have Roxy wetsuits and now swimsuits and I like that you are starting to add more variety to the shapes in swimwear (boylegs). I also like the new neoprene/swim fabric - for cold swimming in summer it's perfect.
Great product, on offer, prompt delivery, great quality
Very poor customer service, the product was great though
Always find nice little bargains and you do pretty colours and designs
Quick delivery and quality items
Easy shopping
Great efficient service. Great clothes.
Fast delivery, products as described and good quality.
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I have been awaiting a refund for 3 weeks after receipt of goods back into warehouse, customer service response is generic, poor !
Great fit.Great quality.Great price
Review without comment