Poor customer service. Still not received my order and no one will respond to my queries about it having complained twice now. Sent me tracking information that is incorrect and suggests it has been delivered but the delivery company has never received it and says the order number isn't one of theirs. Tried calling and offices are always shut and will not respond to emails or enquiries. I will now need to seek through my bank to reclaim the payment as DC Shoes will not respond. I have shopped with them many times in the past but will not do so again in the future. Avoid at all costs.
You have not delivered the purchased item. You have failed to reply to my numerous attempts at contact.
I have been buying from your website for nearly 15 years and will never order from you again.
Looking at your facebook page it is clear that many other people are experiencing similar issues with you.
I want my money back asap.
I ordered a pair of shoes and a t-shirt on Friday 29th May, to this date (Saturday 13th June) still have not received them. I contacted customer support who told me it could be up to 10 days for orders coming from Europe and helpfully, they sent me a tracking reference to my order, which does not exist.
Will I order directly from DC again? Absolutely not, I could have got something of theirs from Amazon and had them within 24 hours and saved myself the trouble.
I have not received my order. The DPD tracking app says it was delivered, but I was home that day and never got the parcel. I have contacted DC's and all I got was an automated response telling me to be patient and wait the full 10 days for delivery. We are beyond that now and I have responded to say I still haven't got it and I haven't been replied to.
my order says delivered yet it's not here. i was not working on the day of arrival and nobody knocked there's no parcel out front and i out in my right postcode
the tracking says "delivered" but nothing has arrived and despite multiple emails to customer support, all i've received is an automated response sending me the same tracking link.
1/5
Bastien F.Confirmed purchase
Review shared on June 12, 2026, at DC Shoes France, purchase date on 30 May
The package never came, I have tried calling DC Shoes and the number connects then says it's out of office times + even though it was well within the times stayed. I have emailed twice and not had a response. I have also tried to contact DC via Facebook twice. Again no response.
Customer service is sending automatic replies and not reading my messages as I have not received my order, DPD courier confirmed they returned back the order to yourselves due to no contact details. Your customer service is sending me the tracking link advising delivered but NOT delivered
Leider wird nicht angezeigt wenn ein Schuh gerade nicht lieferbar ist oder ausverkauft, man kauft ihn und dann bekommt man eine Nachricht das der Artikel nicht vorrätig ist das ist doof. Man bekommt sein Geld sofort zurück also alles kein Problem aber trotzdem ist das nicht so schön gelöst.
It's not arrived despite saying delivered by DPD friday 5th I've been emailing for proof of delivery but no reply. Usually for text to say they are going to deliver and send a text to say delivered but nothing
