DC Shoes

Lauren H.

Item hasn't been received , no help or response from customer services

Spencer T.

I never received my purchase

Aleks S.

I never received my shoes

Ed S.

Order still not received. Emailed DC without response

Neill C.

My order was not delivered after

Jess R.

Never received the shoes. Chased twice and still waiting for a reply

Lisa T.

Goods not arrived 16 days in and no response from customer services

Alex B.

Order has not arrived

Caroline B.

My order never arrived, contacting customer services was difficult and emails were automated replies. DC Shoes need a live chat function for UK residents. I will not buy from here again and wouldn't recommend, I am still waiting for a response from another complaint email as the first pair of shoes fell apart, still waiting for a resolution 4 weeks later!

Sarah S.

Shoes not received. No help from customer service

KAREN P.

Haven't received them

William E.

Item never received

Siobhan A.

My order is lost and customer service is abysmal. I have no responses to any of my three enquiries seeking help locating my order!

Kirsty B.

Still not delivered

Greg H.

Ordered on the 21st May and had to chase up DPD who said it had been returned to DC Shoes, sent several emails to chase my order and had no response, had to go hunting for a telephone number who said its been returned and had to have a refund and a discount code, but surely it'll happen again

Nicola H.

I have still not received my order and no one is replying to my emails asking for help with the issue.

Tony C.

Item never turned up within the stated estimate days of delivery so had no reply until I had a refund through PayPal

Dan H.

Ive not received my order despite multiple emails and a enquiry from PayPal, ive been a loyal dc customer for 20+ years and frankly your customer care is embarrassing . I'll take my custom elsewhere.

Paul S.

Have not received my order yet and have emailed customer support with no reply received

Ian B.

For the second time using this website, no order received, odd DPD tracking. Looks like a social media scam to hold on to customers money while they argue. So glad I used PayPal and got my money are the shoes were out for delivery in Holland for a week!! I live in the UK!!

Gaby G.

My order hasn't arrived yet

James G.

7 days after shipping an the parcel is marked as delivered by DPD but without evidence and nothing has arrived. DC Shoes ignored me for a week and have since said they will look into the matter. 24hrs later and no information. This is quite simply the WORST experience of online shopping I've ever had. I'm left with no alternative than to instruct my bank to reverse the payment. DC's lack of response or even an apology is totally unacceptable.

Lauren W.

I have only received part of my order

Robert K.

Part of my order was cancelled, then the rest of the order never arrived. There was no contact from customer support. I had to search online for an actual number to call. You were unable to resend my order and asked me to place a new one. The items I chose were on sale but aren't anymore so there is no chance.

Ella A.

I havent recieved my item and have tried to contact multiple times to bo response and

Lewis F.

Awful customer services. Didn't give my address to your courier and then pretended it was delivered. Cant speak to anyone, cant get a response from a real person. So disappointed.

Guy N.

DPD has claimed to delivered my order but has not, and DC are ignoring my emails, and they have no contact number to actually talk to someone to get this resolved, I don't think I will ever get my order or my money back, will never buy a product from them again and would advise anyone against buying from them aswell, because of your parcel goes missing your left out of pocket

Glen T.

Didn't receive the shoes and no one is replying to my emails for a refund.

Christian E.

I never received my order

Hayley G.

I haven't received my order, it's showing as delivered but when I contacted dpd they said it has never been into the UK, they sent it to Netherlands and back to Belgium, I can't get in contact with anyone from the company after sending numerous emails, so dont know when i will receive refund, iwill never purchase from here again.

Adam M.

Brought trainers for my daughter over 2 weeks ago and they still haven't arrived

Rofiah H.

Not deliverd and he;[ from customer service