Page 3 of 3 · 149 verified reviews
Ian M.Confirmed purchase

Shared on February 22, 2026, purchase date made on 11 February

Always fast delivery and top quality with Element

5/5
Paul S.Confirmed purchase

Shared on February 21, 2026, purchase date made on 11 February

Review without comment

5/5
Norbert H.Confirmed purchase

Shared on February 21, 2026, purchase date made on 13 February

Love the quality and design

5/5
Melvin P.Confirmed purchase

Shared on February 20, 2026, purchase date made on 13 February

I've had two jacket orders cancelled when one which I've just attempted to order again is showing as available. Also awaiting return of lost points and a voucher for £15. It has taken several emails to try to resolve this. As yet have not received refunds for first two attempt at pure jacket. Hopefully third time lucky on my order today. Element have been excellent over many years but the recent mess of of ordering followed by cancellations no longer fills me with confidence.

3/5
Sean H.Confirmed purchase

Shared on February 20, 2026, purchase date made on 11 February

Love the style and quality of your products.

5/5
Christy R.Confirmed purchase

Shared on February 19, 2026, purchase date made on 10 February

fast delivery excellent value

5/5
Kate P.Confirmed purchase

Shared on February 18, 2026, purchase date made on 8 February

Review without comment

5/5
Jonathan R.Confirmed purchase

Shared on February 16, 2026, purchase date made on 11 February

Review without comment

5/5
M H.Confirmed purchase

Shared on February 16, 2026, purchase date made on 4 February

Great clothes at decent prices

5/5
Jack M.Confirmed purchase

Shared on February 16, 2026, purchase date made on 2 February

Slow/lack of updates/slow responses

3/5
Hayley W.Confirmed purchase

Shared on February 15, 2026, purchase date made on 1 February

Review without comment

5/5
Paul P.Confirmed purchase

Shared on February 15, 2026, purchase date made on 9 February

Review without comment

5/5
Carla V.Confirmed purchase

Shared on February 14, 2026, purchase date made on 8 February

Speedy delivery and great communication from customer service regarding a query.

5/5
Daniel B.Confirmed purchase

Shared on February 14, 2026, purchase date made on 7 February

Fast delivery, reliable and efficient

5/5
Robert C.Confirmed purchase

Shared on February 14, 2026, purchase date made on 7 February

Nicely designed clothes, decent quality.

5/5
Arnold M.Confirmed purchase

Shared on February 13, 2026, purchase date made on 8 February

Review without comment

5/5
Nicola E.Confirmed purchase

Shared on February 13, 2026, purchase date made on 3 February

Delivery was earlier than expected and very well wrapped

5/5
Keith M.Confirmed purchase

Shared on February 13, 2026, purchase date made on 6 February

Quick and easy

5/5
Harry M.Confirmed purchase

Shared on February 13, 2026, purchase date made on 27 January

I received the incorrect items and have contacted support but still haven't heard back

1/5
Jim T.Confirmed purchase

Shared on February 12, 2026, purchase date made on 4 February

Quality of products

5/5
Yuriy B.Confirmed purchase

Shared on February 12, 2026, purchase date made on 1 February

company philosophy, quality

5/5
Jamie M.Confirmed purchase

Shared on February 12, 2026, purchase date made on 30 January

Absolutely rubbish company, none existent customer service. Do not use.

1/5
Ferenc H.Confirmed purchase

Shared on February 11, 2026, purchase date made on 27 January

From my last orders I am still waiting for one of the product to arrive, it is not clear what is going on. I tried to reach out and I didn't had any email back in days now. I don't see there is a good communication in terms of costumer service. Otherwise I love the product in general they good quality. I do enjoy wearing them and would recommend to anyone, but because of these problems and lack of costumer service I have gave 8 only.

4/5
Piotr B.Confirmed purchase

Shared on February 11, 2026, purchase date made on 26 January

Quality product,fast delivery

5/5
Edward B.Confirmed purchase

Shared on February 09, 2026, purchase date made on 28 January

Review without comment

5/5
Daniel P.Confirmed purchase

Shared on February 08, 2026, purchase date made on 3 February

Great service great product

5/5
Joe B.Confirmed purchase

Shared on February 07, 2026, purchase date made on 1 February

Great quality fast delivery

5/5
Clare B.Confirmed purchase

Shared on February 03, 2026, purchase date made on 24 January

Great quality clothes.

5/5
Rob S.Confirmed purchase

Shared on February 02, 2026, purchase date made on 28 January

Really happy with the product and the price

5/5
Claudia E.Confirmed purchase

Shared on February 01, 2026, purchase date made on 19 January

Communication was shocking. I sent multiple emails looking for my order. And only after -0 days of waiting did I finally have an email saying I would get my order within 7 days. Clearly that didn't happen. I would never buy from you again. You left me thinking I was scammed. And whilst I did finally get my order. No apology for lateness. So screw you. I will buy elsewhere. Learn to communicate better. I don't mind tardiness if it is backed up with an explanation or apology. Terrible company.

1/5
Phoebe S.Confirmed purchase

Shared on February 01, 2026, purchase date made on 17 January

Review without comment

1/5
Andrew G.Confirmed purchase

Shared on January 31, 2026, purchase date made on 25 January

Good prices, quality products and fast delivery.

5/5
Felix C.Confirmed purchase

Shared on January 29, 2026, purchase date made on 19 January

You haven't delivered my shoes and refuse to give me the refund you promised

1/5
Heidi C.Confirmed purchase

Shared on January 28, 2026, purchase date made on 20 January

Great coat, quick delivery

5/5
Lee A.Confirmed purchase

Shared on January 27, 2026, purchase date made on 10 January

No communication when I had split delivery. Cancelling part of my order, said it was out of stock, but were still selling it on the website.

3/5
K D.Confirmed purchase

Shared on January 26, 2026, purchase date made on 12 January

Placed order with incorrect address. Couldn't cancel directly and tried through Customer Service without a resolution. Package sent out and money taken from account but to an addresss i cant access. Tracking details do not work so cant even check if it actually got delivered. No response from Customer Service following dispatch???? Terrible service and response to issue. Will be using retail stores from now on

1/5
Anthony H.Confirmed purchase

Shared on January 25, 2026, purchase date made on 17 January

Review without comment

5/5
Josh K.Confirmed purchase

Shared on January 23, 2026, purchase date made on 8 January

You just cancelled my order without contacting me and refunded it

1/5
Usman A.Confirmed purchase

Shared on January 22, 2026, purchase date made on 16 January

Great customer services & love the trousers!

5/5
Carolina S.Confirmed purchase

Shared on January 19, 2026, purchase date made on 26 December

Great experience overall

5/5
Gareth S.Confirmed purchase

Shared on January 16, 2026, purchase date made on 29 December

Seemless and easy to process

5/5
James M.Confirmed purchase

Shared on January 16, 2026, purchase date made on 26 December

I returned an item on 6/1 and I am still awaiting a credit. The parcel has been with the courier since 6/1 and the status hasn't changed. The automated customer service responses are very poor and disappointing. Nobody clearly cares. I won't be purchasing items from you again which is a shame as the products are good.

1/5
Lynette C.Confirmed purchase

Shared on January 16, 2026, purchase date made on 6 January

Excellent quality of product, fast and efficient service

5/5
Ricardo N.Confirmed purchase

Shared on January 15, 2026, purchase date made on 8 January

All the process easy and fast

5/5
Nigel F.Confirmed purchase

Shared on January 13, 2026, purchase date made on 6 January

my order came through quickly and no hassle

5/5
Matthew L.Confirmed purchase

Shared on January 12, 2026, purchase date made on 5 January

I was told I would get my order in 3-5 days it has been 8 days and I have received absolutely no updates.

1/5
Ben S.Confirmed purchase

Shared on January 10, 2026, purchase date made on 2 January

I still haven't received my full order and wasn't happy with the item I did receive as there is a flaw. Despite completing the web contact form twice I have not received any contact from your customer "service" team and this has made the whole experience particularly frustrating.

1/5
Andrew L.Confirmed purchase

Shared on January 10, 2026, purchase date made on 26 December

Still not received!

1/5
Patric S.Confirmed purchase

Shared on January 09, 2026, purchase date made on 27 December

I always get me order in good time and accurately.

5/5