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Very bad quality and smell
Great quality clothes, cool style, delivered fast
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Great style and quality
Shoes came defective and after trying to contact element for a refund nothing happened
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Refused to allow me to cancel/ change order having entered old address in another city despite my rights to do this being protected under UK consumer law. Customer service response time and solutions inadequate
Loving the design and a good quality tshirt
Just purchased second pair while was still available. Should never be descontinued though. Love product
Fast service, great member offer
I wanted to return a faulty t shirt for a replacement, I can't contact you by phone and the returns/re order procedure is long winded. What if I wasn't a member? You would expect me to pay for the return! Not impressed.
2 great t shirts and one which doesn't fit despite being the same size and style. Issue reported I've heard nothing after a swift initial reply asking for pictures. I can't return the t-shirt because the returns link isn't working.
Cool aesthetics, great quality, good fit, sustainability-conscious.
Quality of garment
Good quality and service
Great quality hoodie.very fast delivery also
Communication about the order was clear and I could track it all the way through its journey.
excellent products as always
Because I still haven't received 2/3rds of the order
Good propmpt delivery, good sale.
It's said every deck come with grip but mine didn't come with grip
Item arrived from the EU and took a considerable time to arrive. When it did arrive the logo has been stitched on upside down. Contacted Element on the 11th April, had a reply from Alice to send a photo (I already included a photo and it's visible in their reply to me) but I sent another anyway. Not heard back since (16th April). Will not recommend.
I use Element website to get my family the gear they really love! And Element look after me by giving great Membership deals and free postage!
The promised introductory 15% discount for signing up never materialised. The free grip tape was not sent, and finally the support ticket raised has now been ignored for 4 days. Altogether terrible service and very disappointing.
Terrible quality
Pretty decent service
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Order hasn't turned up
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The hoodie I purchased, was thin and cheaply made, but expensive to buy. Not a worthwhile purchase.
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I had a complaint (only minor) and it still hasn't been addressed. could have been sorted in seconds.
The quality of the item, the speed of delivery and the overall feel and design were all exceptional
I haven't received the order yet do asking me to rate now is pretty meaningless.
Clothes Never Arrived, Help to Locate clothes was non existent
I've loved Element as a brand since the late 90's. Their products are always great quality and deeply routed in skateboard culture. The deck I ordered is a piece of art and beautifully crafted.
Because I'm in the UK, the rating would have been more if you had a unit in the UK for quicker delivery. Look at amazon with their Prime next day delivery benefit. They're setting the standard that's becoming the norm. Either way: great looking trainers, so a thank you for that. But they're not as comfortable as brands like DC, unfortunately.
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Great looking shoe, feels durable. And very comfortable for long walks.
Quality clothing at sale prices a bargain
sending loads of marketing emails to me (two today and it's 1.30pm!) and clicking unsubscribe doesn't work. i didn't sign up in the first place. read GDPR guidelines and fix your website
great products and good prices
Always quality
No problems
Good product, quick delivery
I only received one item and no one has responded to my query about the missing item just told it's been sent