Element

Element United-Kingdom

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Itinerary
Verified Customer Reviews

Good

3.4/5

With 149 verified reviews shared over the last 8 months

Trustville labelISO 20488

What do customers think?

AI Summary

Customers frequently praise the good quality and fair prices of the products. Fast delivery is also often highlighted positively. However, recurring criticisms concern the customer service, particularly regarding missing or incorrect items, and a lack of communication when issues arise or deliveries are delayed.

Stephen F.Confirmed purchase

Shared 6 days ago, purchase date made on 5 August

I have been trying to resolve an outstanding delivery issue and nobody is coming back to me, terrible service

1/5
Michal C.Confirmed purchase

Shared 6 days ago, purchase date made on 22 July

Customer service made by ai and poor quality of product

1/5
Kat L.Confirmed purchase

Shared 7 days ago, purchase date made on 6 August

Review without comment

5/5
Tracy M.Confirmed purchase

Shared 7 days ago, purchase date made on 19 August

The style and quality of clothes.

5/5
Oliver J.Confirmed purchase

Shared 11 days ago, purchase date made on 1 August

The garment quality is very poor. The price is hugely inflated over and above what it should have been. I retuned the garment immediately

1/5
Lee E.Confirmed purchase

Shared 11 days ago, purchase date made on 10 August

Easy to navigate pages and delivery was early.

5/5
Matt M.Confirmed purchase

Shared 12 days ago, purchase date made on 4 August

First half of order came super quick. Other a little longer. Clothes good have worn element for years

5/5
Graham R.Confirmed purchase

Shared 17 days ago, purchase date made on 30 July

Great t shirts at a good price. I keep coming back for more.

5/5
Bryonie D.Confirmed purchase

Shared 18 days ago, purchase date made on 4 August

Although I was offered a birthday discount that didn't work, er cheers (sort that out for others perhaps, the link to see what you have to spend doesn't work), I got another discount on the site anyway. And was happy.

5/5
Ssm W.Confirmed purchase

Shared 19 days ago, purchase date made on 7 August

Good sale prices and delivery was super quick

5/5
Nuno D.Confirmed purchase

Shared 19 days ago, purchase date made on 6 August

Review without comment

5/5
Den W.Confirmed purchase

Shared 20 days ago, purchase date made on 3 August

Good price great delivery

5/5
Peter D.Confirmed purchase

Shared 21 days ago, purchase date made on 22 July

Briefly a very poor service. Love the shirts but would never order again from the website.

2/5
Simon P.Confirmed purchase

Shared 23 days ago, purchase date made on 18 July

Review without comment

5/5
MARTINA C.Confirmed purchase

Shared 23 days ago, purchase date made on 22 July

No communication. 2 weeks waiting for despatch.

1/5
Daniel M.Confirmed purchase

Shared 24 days ago, purchase date made on 1 August

Sent me the wrong colour item then when I emailed to complain didn't even receive a response! Terrible company would never order from again.

1/5
Richard W.Confirmed purchase

Shared 26 days ago, purchase date made on 19 July

Great t-shirt, good price and free delivery. Can't complain can you?

5/5
Sarah Louise R.Confirmed purchase

Shared 26 days ago, purchase date made on 30 July

No customer service response, and charged for returns

1/5
Morne C.Confirmed purchase

Shared 26 days ago, purchase date made on 17 July

Poor communication about the order. Received part order and when tried to contact customer services just got message days later that they are very busy, and with no update on my order. I then reached an email saying order dispatched on the day it arrived.

3/5
Steven R.Confirmed purchase

Shared on August 01, 2026, purchase date made on 17 July

Received faulty item

3/5
Marcus S.Confirmed purchase

Shared on July 29, 2026, purchase date made on 18 July

Great shoes arrived quickly

5/5
James W.Confirmed purchase

Shared on July 28, 2026, purchase date made on 19 July

Good quality denim shorts (with buttons, which I prefer over zips). Sizing of latest 32” pair was a bit looser around the waist than my previous 32” pair, but I bought the last pair in the sale so decided to keep them anyway and just add a belt

5/5
Noah V.Confirmed purchase

Shared on July 27, 2026, purchase date made on 14 July

Amazing. Clothing fits so well and good packageing

5/5
Alexander B.Confirmed purchase

Shared on July 26, 2026, purchase date made on 11 July

I had a problem with my order, it was in poor condition on arrival. I contacted customer service, got an AI response that didn't help, wrote again but then no reply at all. That was 2 weeks ago! Terrible customer service

1/5
Claire A.Confirmed purchase

Shared on July 26, 2026, purchase date made on 12 July

Great quality, string colours and lovely designs

5/5
Amy C.Confirmed purchase

Shared on July 25, 2026, purchase date made on 9 July

Review without comment

1/5
Paul C.Confirmed purchase

Shared on July 24, 2026, purchase date made on 6 July

Review without comment

5/5
Eric D.Confirmed purchase

Shared on July 23, 2026, purchase date made on 17 July

As an older guy, not everything suits me but clearly the stock is good quality. Would look at basics like Dad caps and shirts perhaps.

4/5
Jibson C.Confirmed purchase

Shared on July 22, 2026, purchase date made on 4 July

Quality, style and cultural identity

5/5
Stephen N.Confirmed purchase

Shared on July 22, 2026, purchase date made on 4 July

Better than expected

5/5
Mr D.Confirmed purchase

Shared on July 21, 2026, purchase date made on 3 July

My brain

5/5
M H.Confirmed purchase

Shared on July 20, 2026, purchase date made on 15 July

I was sent the wrong size. Reported it, sent photographic evidence and have had no reply or apparent action to rectify the matter.

2/5
Chris C.Confirmed purchase

Shared on July 17, 2026, purchase date made on 24 June

I love these t shirts. They are great quality for the price. My go to now.

5/5
Martin F.Confirmed purchase

Shared on July 16, 2026, purchase date made on 27 June

Great quality, price and service

5/5
Carl J.Confirmed purchase

Shared on July 12, 2026, purchase date made on 3 July

Review without comment

1/5
Jason S.Confirmed purchase

Shared on July 12, 2026, purchase date made on 22 June

Very slow delivery time and very poor communication when I made contact to enquire about delivery of my order.

1/5
Jayne G.Confirmed purchase

Shared on July 12, 2026, purchase date made on 1 July

Great stuff

5/5
Graham R.Confirmed purchase

Shared on July 11, 2026, purchase date made on 30 June

Good tshirts

4/5
Ross M.Confirmed purchase

Shared on July 11, 2026, purchase date made on 2 July

Easy ordering and quick delivery

5/5
Jack D.Confirmed purchase

Shared on July 11, 2026, purchase date made on 24 June

Wrong item received and no response from customer service for over 2 weeks. I can't return the item as I'm concerned I won't get my refund either.

1/5
Dunk G.Confirmed purchase

Shared on July 11, 2026, purchase date made on 5 July

Arrived promptly

5/5
Ian M.Confirmed purchase

Shared on July 10, 2026, purchase date made on 21 June

Top quality items and reliable delivery!

5/5
Matthew W.Confirmed purchase

Shared on July 06, 2026, purchase date made on 15 June

I just really like the Element Brand

4/5
Rick Y.Confirmed purchase

Shared on July 06, 2026, purchase date made on 30 June

Great quality, awesome designs and quick delivery.

5/5
Jim K.Confirmed purchase

Shared on June 29, 2026, purchase date made on 12 June

Review without comment

4/5
Matthew A.Confirmed purchase

Shared on June 29, 2026, purchase date made on 24 June

Quick delivery, good price and really like the shoes.

5/5
Jonny G.Confirmed purchase

Shared on June 27, 2026, purchase date made on 20 June

Order hasn't arrived 8 days after placing it. Tried to contact customer services to find out why it hasn't even left the warehouse but have had no response despite multiple attempts. Don't know if I will receive my order or money back at this point as there is no way of contacting them.

1/5
Joanna T.Confirmed purchase

Shared on June 23, 2026, purchase date made on 14 June

Great product and quick delivery. Totally recommend it

5/5
Helen C.Confirmed purchase

Shared on June 23, 2026, purchase date made on 18 June

Great quality t shirt and amazing price in the sale. Ive bought from Element a few times for my adult son and never been disappointed. Ordering was easy and product arrived very quickly.

5/5
Kate P.Confirmed purchase

Shared on June 15, 2026, purchase date made on 4 June

Get for youth t shirts

5/5