Excellent
4.8/5346With 346 verified reviews shared over the last 12 monthssince 12 months
Les avis diffusés sur TrustVille sont des avis de clients ayant une preuve d'expérience, en ligne avec les recommandations de la normeISO 20488
ISO 20488
Excellent service and very good value
Très bien pour les r-d-v à distance. Rapides et précis.
El Trato como cliente es de nivel supremo , me han respondido a todas mis dudas de forma totalmente satisfactòria . Son súper profesionales , honestos y responsables . Sus consejos me han ayudado a ahorrar en gastos . Muchas gracias .
Entiendo que phonak en la app debiera dar más autonomia
Sobre todo el precio, pero también una buena atencion
Atención al paciente eficaz, amable y continuada
Molto cordiali molto professionali
professionalità e qualità
Very good value. Very helpful. The audiology backup and consultation is friendly and professional. Support is always available. Yes an appointment may not be available immediately due to work pressure but appointments are scheduled very quickly
I was nervous about buying and consultation online but I need not have worried.
Sono comodi ed efficienti ma soprattutto non sono invasivi e non si notano, poi la connessione col telefono è molto comoda, perchè puoi apportare le modifiche come e quando vuoi.
Si, sono precisi, anzi precisissimi e molto molto bravi. Ho fatto una buona scelta.
Ottima e gentilissima assistenza
Der Service ist gut, die Mitarbeiter sind hilfsbereit und die Online-Einstellung des Hörgeräts hat letztlich funktioniert. Einen kleinen Abzug mache ich, weil das Hörgerät - anders als zugesagt -nicht auf meine vorab eingeschickte Hörkurve voreingestellt war. Und weil es öfters Verzögerungen durch technische Schwierigkeiten beim Akustiker gab.
gentilezza, chiarezza, competenza, puntualità
Gute,schnelle Lieferung,sehr gute Meetings,Einstellungen der Hörgeräte über Meetings sehr gut.Sehr freundlicher Kundenkotakt.Sehr empfehlenswert.
Sehr freundlich, immer pünktlich beim Google Meeting
Prompte Lieferung und prompter Service, sowie auch die Onlinebetreuung nur empfehlenswert
Despite being an online company the service from Auzen could not have been better. Thalia the audiologist that I dealt with could not have done more to make the purchase and setting up the hearing aids so easy. In fact the whole experience was better than I have received from a well know high street store. I would recommend anybody thinking of purchasing or upgrading hearing aids to use Auzen.
Tout a été réalisé comme prévu
Very efficient service especially from Talia Shapiro the audiologist.
Talia was brilliant explaining processes thoroughly and in a way we easily understood. The product speaks for itself in its excellence
Freundliche und Kompetente Beratung vor und nach dem Kauf. Online-Sitzungen mit dem Hörakustiker sind ein Zeitgewinn im gegensatz zu einem Besuch z.B. in einem Hörzenter. Die einstellungen der Geräte wurden zufriedenstellend und Fachgerecht erledigt.
Bin sehr zufrieden mit der Schnelligkeit der Lieferung und der Betreuung bisher. Lediglich mit der Rechnungserstellung für meine Private Krankenversicherung hatte/habe ich Probleme. Bin noch ohne Feedback von der Versicherung, ob diese Rechnung so akzeptiert wird!?
Toujours disponible pour apporter les solutions et soucieux du confort du client.
I was very sceptical about buying hearing aids online. Whilst the Signia product was significantly cheaper compared to a UK retailer, I was concerned about fitting and follow up customer service. My first conversation with Talia covered all my concerns and she provided all the information I need to help inform my buying decision, with no hint of "sales pitch" or upsetting to a dearer model. The online fitting session was a superb customer experience! I am extremely happy with my Signia hearing aids and the associated Signia app on my phone. Huge thanks Talia and Auzen!
Es funktionierte alles einwandfrei. Auch das Einstellen der Hörgeräte über den Computer gelang perfekt. Bei Fragen kann ich einfach anrufen und es wird mir geholfen. Ich bezahlte die Hälfte als bei anderen Anwender und habe die gleiche Qualität. Daher konnte ich mir das Beste Hörgerät leisten und kann nun über die Hörgeräte telefonieren und Musik hören. Das macht Spass. Dazu höre ich auch besser. Danke Auzen. Iris
A manager contacted the customer
I had researched the company as had been nervous about not being in the UK. I have had experienced the chain UK market of hearing aids which are much more expensive, the service in particular from Talia has been outstanding, with a simple online hearing test my hearing aids at a considerable savings had been able to be configured and I have amazing improvement in being able to hear in very challenging environments at work and socialising. I would not hesitate to recommend the company's service which has been far more individualised, convenient, responsive and less cost than hearing aid company's in the UK.
Good service, value, very good aftercare
Absolutely loved the service from Talia, she has been so adaptable to my calendar and met when it works best for me, such great service and would highly recommend to anyone!!
Azienda molto seria, professionale e competente oltre ai prezzi che sono più accessibili.
Si perché la Ditta è seria e affidabile e molto attenta ai problemi
Total professionalism from the word go. The products are priced extremely competitively and delivery exactly as promised. Best of all though was the professionalism shown by Talia Shapiro. She turned an already good experience into a great experience. I would have no hesitation in recommending the product, the company or the people.
Excellent service and value. Talia is very helpful and gives knowledgeable and impartial advice. The level of service is exceptional and if you compare prices they are very competitive.
Talia was incredibly helpful throughout the whole process.
This is one of the best experiences I have ever had in buying and getting support for any solution. Although my i90 spheres are expensive they were half the price for the same package else where and the service, despite being virtual, was better. I have absolutely no reservations whatsoever in recommending Auzen based on my experience
The service from Auzen is exceptional. The identical hearing aid through local specialists was more than twice the price, and the Auzen representative Talia was able to test and make changes remotely very easily over the Internet - less hassle than having to visit my local specialist. I can see that a first time hearing aid customer might want the security of a local firm, but I would never go back now.
Excellent responsive service, just as effective as, or even more effective than in same room support
Excelente precio, gestión Pre y Pos venta, además de un trato estupendo de los asesores.
Super und schnell, gute Beratung
Qulita'ed efficienza. Assistenza
Business -
Websiteauzen.com
IndustryAides auditives
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