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Speedy delivery, quality as always outstanding
I've sent multiple complaint emails about how my order was handled and I am yet to receive a reply. I placed my order and they refunded my order about a week later without telling me why, then 5 days later they took the payment again and sent out my order. I'm furious as there was a whole 5 day window that I could only assume my order was cancelled. With the money that was refunded I then bought some boots elsewhere only to be left out of pocket when you took the money again. The complete lack of communication through this whole process has been incredibly unprofessional from such a highly reputable company. I want answers.
Wrong size shoes in the box messages sent but no answer
They are great shoes
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Product available. Good service-delivered on time.
Poor customer service, no updates on the order I made, no way to contact support other than by email then you have to wait a long time for a response. My order was allegedly stuck with customs for 2 weeks
Extremely delayed shipment for 2+ weeks with NO response to multiple emails. When payment was cancelled and refund for what was already paid requested, having opened a dispute with my bank, suddenly my request for refund from them was ignored, and my shipment sent out, with a load of crap email about how the shipment was stuck and their I.T department had gone down for weeks. Will never use this company again, ever.
Comfy and affordable
Wrong shoes sent, still waiting a reply from customer service
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Very comfortable shoes and great quality
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DC shoes are comfortable and very stylish
Speed of delivery, freshness of products
The shoes are well made and you can tell they're good quality. They fit well and look smart as well as cool
The shoes are amazing, so comfortable and so stylish!
Long wait for product and no communication
My son has had DC SHOES for years and will not ware anything else as they last for years
Slow delivery
they are the comfiest shoes I have ever worn and they just fit so perfect even though I got a size too big
We all love DCs the only reason this isn't a 10 is because there was a delay in the shipping and they didn't arrive in time for my daughter's birthday. An email update would have heped.
Always has been easy and great ordering directly. Always delivered fast and not ever had an issue with any items I ordered for the last few years.
quick service and like always a great product
Good shoes at a good price. I've worn DCs for years
Great shoes. But took over 2 weeks to arrive.
The shoes don't fit they are so small I could barely get my foot in the shoes and they are not going to give a full refund
The shoes that i was sent were dirty and appeared worn. They do not look new. I have been trying to return them but they try to charge you for shipping ckst for the return. Customer service is useless, you just get automated responses which don't relate to what you have said.
Was great, perfect product, but slow delivery
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The wrong size shoes were sent and as yet I have not heard how I can return them and get the correct size that I ordered
Shoes are great, but delivery times are poor for a modern supply chain
Great brand and great service
order not received and refund not been processed.
Took over 3 weeks for my order to be dispatched and arrive yet state 5-7 days. When I emailed customer service I feel I got a rude and abrupt response and wasnt professional in manner.
Just the cleanest, comfiest shoes.. haven't owned a pair of DC shoes since I was like 18 but this design feels so refined and sleek. Love em.
Delivery took 2 weeks with noexplanation. Part of my order was cancelled due to the shoes being out of stock despite being in stock on the website when I purchased them. Quite honestly very bad service
Great shoes, delivery and a happy Grandson
Amazing trainers and very comfortable
Fast delivery, good quality shoes
Poor service initially - order took over 14 days to arrive and customer service appalling. I have had to return part of the order and 10 days later I have had no confirmation of receipt or refund. Will never use this company again.
Amazing customer service
Shoes were perfect my daughter loves them
I'm giving 7/10 only because I had to wait 10 days for the order (it was during the Easter holidays, so that might be why). The shoes are super comfortable and the quality is premium — I recommend them.
Awful service
Every pair of DC I buy are of great quality, well worth the investment