Shared on February 08, 2026, purchase date made on 21 January

I never received my shoes and it been nearly a whole month since ordering but have taken my money

Shared on February 08, 2026, purchase date made on 27 January

Wasn't clear that it would take a week for the shoes to ship. The shoes went down in price before they were shipped and before I was charged but I was still charged the higher amount. I contacted customer service to find out an ETA and to question the price and got a generic response back that didn't address or answer either of my questions. Really frustrating, will never order directly from you again.

Shared on February 07, 2026, purchase date made on 23 January

Placed an order on 23rd January and the shoes were not delivered until 2nd February. The shoes which were delivered were not the ones ordered. I contacted customer services who replied saying they would look into this, but after 5 days there has been no further communication and our query has remain unanswered and unresolved. Delivery is very slow and after sales service poor.

Shared on February 05, 2026, purchase date made on 21 January

Service was awful

Shared on February 05, 2026, purchase date made on 25 January

10 days for delivery, wrong item sent

Shared on February 05, 2026, purchase date made on 25 January

Poor customer service

Shared on February 05, 2026, purchase date made on 14 January

Waited weeks for shoes to find wrong item delivered. Response from customer service “item Was not incorrect, image on website was incorrect”. Not helpful. Should have read the reviews. A common story I believe. Avoid!

Shared on February 05, 2026, purchase date made on 23 January

No update on order placed over a week ago, thats still not been sent or delivered.

Shared on February 04, 2026, purchase date made on 20 January

My trainers took over a week to arrive. I got the wrong trainers and queried it that day. Still have yet to have an outcome after messaging again. Poor customer service and still not the trainers I ordered but yet £65 out of pocket. Very disappointed.

Shared on February 03, 2026, purchase date made on 28 January

Ordered shoes are unbelievably narrow, I don't have wide feet and have never had to consider the width of a shoe, i can barely get my foot in these

Shared on February 01, 2026, purchase date made on 18 January

Absolutely awful experience. Ordered on 18 January and my order sat in “preparing” for days with ZERO real updates. Customer service was slow, automated, and completely useless. When the shoes finally arrived (only just on the birthday), they were NOT what I ordered. How does a company mess up something that basic? Now I'm stuck dealing with more delays and vague responses for a mistake THEY made and I'm still waiting to get my money back. Stressful, frustrating, and unacceptable. I will never order from DC Shoes again.