Very good
3.7/554With 54 verified reviews shared over the last 2 monthssince 2 months
Les avis diffusés sur TrustVille sont des avis de clients ayant une preuve d'expérience, en ligne avec les recommandations de la normeISO 20488
ISO 20488
great products and good prices
Good product, quick delivery
I only received one item and no one has responded to my query about the missing item just told it's been sent
Always fast delivery and top quality with Element
I've had two jacket orders cancelled when one which I've just attempted to order again is showing as available. Also awaiting return of lost points and a voucher for £15. It has taken several emails to try to resolve this. As yet have not received refunds for first two attempt at pure jacket. Hopefully third time lucky on my order today.
Element have been excellent over many years but the recent mess of of ordering followed by cancellations no longer fills me with confidence.
Love the style and quality of your products.
fast delivery excellent value
Great clothes at decent prices
Slow/lack of updates/slow responses
Speedy delivery and great communication from customer service regarding a query.
Fast delivery, reliable and efficient
Nicely designed clothes, decent quality.
Delivery was earlier than expected and very well wrapped
I received the incorrect items and have contacted support but still haven't heard back
Absolutely rubbish company, none existent customer service. Do not use.
From my last orders I am still waiting for one of the product to arrive, it is not clear what is going on. I tried to reach out and I didn't had any email back in days now. I don't see there is a good communication in terms of costumer service. Otherwise I love the product in general they good quality. I do enjoy wearing them and would recommend to anyone, but because of these problems and lack of costumer service I have gave 8 only.
Quality product,fast delivery
Really happy with the product and the price
Communication was shocking. I sent multiple emails looking for my order. And only after -0 days of waiting did I finally have an email saying I would get my order within 7 days. Clearly that didn't happen. I would never buy from you again. You left me thinking I was scammed. And whilst I did finally get my order. No apology for lateness. So screw you. I will buy elsewhere. Learn to communicate better. I don't mind tardiness if it is backed up with an explanation or apology. Terrible company.
Good prices, quality products and fast delivery.
You haven't delivered my shoes and refuse to give me the refund you promised
No communication when I had split delivery. Cancelling part of my order, said it was out of stock, but were still selling it on the website.
Placed order with incorrect address. Couldn't cancel directly and tried through Customer Service without a resolution. Package sent out and money taken from account but to an addresss i cant access. Tracking details do not work so cant even check if it actually got delivered. No response from Customer Service following dispatch???? Terrible service and response to issue. Will be using retail stores from now on
You just cancelled my order without contacting me and refunded it
Great customer services & love the trousers!
Seemless and easy to process
I returned an item on 6/1 and I am still awaiting a credit. The parcel has been with the courier since 6/1 and the status hasn't changed. The automated customer service responses are very poor and disappointing. Nobody clearly cares. I won't be purchasing items from you again which is a shame as the products are good.
Excellent quality of product, fast and efficient service
All the process easy and fast
Business - Element
Websitehttps://www.elementbrand.co.uk/
Reviews for ElementAll reviews
DescriptionElement is a Skate Streetwear & Urban Lifestyle brand.
IndustryFashion
Address
About TrustvilleTrustville, trusted retailers' verified reviews. A service provided by wizville. Trustville follows the recommendations of the ISO 20488:2018 standard to ensure authentic reviews.
