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Review without comment
Review without comment
I still haven't received my order and no one is helping me
Terrible customer service, takes forever to be delivered. You are no longer a surf brand you have become a corporate profit machine and that doesn't fit in surf culture!
Good choice. Item arrived quickly
Great product. Great price
Although the sizes did fit as hoped the product was great quality, and the process of getting the items returned was extremely easy.
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Purchased two pairs of flip flops ..in a size 7 and two hours later one pair was cancelled and still haven't received a refund…other pair was delivered come and there more like a size 5. Started the return process for them and to be told there is a £5 deductible for postage from the refunded balance .
Great, quick service and delivery.
No issues, easy to use. Great communication.
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I love the brand, website is brilliant and clothes arrived quickly
The lack of response to my enquiry regarding the delay to my order. I have emailed 3 times to find out what is going on to only receive and AI automated reply not answering the question. I've been waiting now for nearly 2 weeks for my order. Disappointing as I love Quicksilver products and and a member of the online members area.
some of my items remain undelivered and I've had no response
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Great products but shipping is slower than many online stores
Good quality t-shirts. I still have one I bought in Australia 20 odd years ago.
Just love Quicksilver
On the item I bought the quality of fabric and making were good. The delivery was on time and I was kept up to date on my order throughout the process. The actual style didn't suit me so I was able to return the item without any issues. I'll continue to use and recommend Quiksilver.
Quick service
I haven't received my order yet. Royal Mail returned it to sender three days ago and when I informed you yesterday I haven't heard anything since. There was not a house nane on the address but I did enter one. However your auto fill address routine defaulted to my address without the house name. Very disappointing.
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One item from order has not been delivered. No reply from customer services
I got what I wanted and it was as described
You cancelled my order without any explanation or reason. Just refunded me
Good safe ordering. Great speedy delivery as well very good indeed and good communication
Wrong size sent, complaints to customer services ignored
I like ur products and fast delivery
Quality item as described
Good service and products
Customer service is horrendous. Tee shirts don't last as long. Sizing is all over the shop. I've used this brand since I was a kid and have lost all confidence in it.
Excellent service. Top quality product.
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Review without comment
Still not received my parcel from 3 weeks ago and can't get hold of anyone to resolve this
Good service
The package arrived late and I couldn't return it. I ordered it so it arrived before my departure abroad. It didn't arrive. When I tried to see if I could cancel order, I was told no. Only way was to refuse to accept it when it was dekivered. Hard when I had left.
Great quality t-shirt's ideal for summer holidays on beach. Good websites, easy to order, fast delivery.
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Your appalling customer service
As usual excellent quality & fit
Great Quiksilver products, have been a wearer for many years, just done my first online order for two pairs of Summer flip-flops, both arrived safe and sound as expected! When I contacted Customer Services about the order, the response was swift and effectively answered my questions-really impressed with the online service, website is great and I love my new flops! No hesitation recommending 11/10, Iain Brighton!
Item returned, too small
My order took forever to arrive and every time I emailed in no one replied to me. I was completely ignored and felt devalued entirely. I will never recommend Quicksilver nor will I ever order from your stores again.
Top quality & great designs
I contracted customer service on three separate occasions asking for and ETA and no reply.
I did not receive an order confirmation email wen I pkaced the order Now I am trying to make a return, I followed the instructions but the webpage says my order number is not recognised. I emailed customer service to ask advice & so far no response.
Quicksilver has been a winner for me for over 20 years
Great quality product & quick delivery