Great price, lovely flip flops, lovely colour, fast free delivery
Great price, lovely flip flops, lovely colour, fast free delivery
Got no response from customer service when only part order arrived, no contact number where can actually speak to someone. When finally arrived after 10 days was to late.
Reasonably quick delivery but non existent customer service. One item arrived damaged and sizing is off. Cannot get Roxy to respond to messages.
Order has not arrived and tracking link doesn't work.
Delays with order and no updates. Ended up arriving after I came back from holiday
Quality
Easy to order, quick delivery, and the flip flops are great.
I still haven't received purchase!!
Absolutely rubbish communication and service
Review without comment
Review without comment
I've been using Roxy for many years, but my last purchase was really poor quality. The feeling vibes printed bag although beautiful outside, inside was poorly made, after two uses was ripped in three sides. I didn't even had heavy stuff or many stuff inside the bag. Really disappointed.
I was sent the wrong size and have emailed multiple times to ask to swap but no one has replied now, I'm on day 5 of trying to get in touch to get it sorted. I bought it for a holiday and as no one has replied, it'll be too late to sort so now just need a refund to buy elsewhere but again no one is replying to me, for such a big company you'd expect better customer service
Because it's still not arrived , and no one has answered my enquiry as to where it is
Great delivery and all good
I first started buying Roxy bikinis years ago whilst in America. Never buy any other now, they last so well
Excellent product ,fast delivery
Products are fashionable and affordable
Have bought Roxy clothing for years. It never fails me.
Really good quality shorts.
Good quality- reasonable prices for surfers
I love the items I have bought and very good value in the sale too!
Always happy with your service
I have Roxy wetsuits and now swimsuits and I like that you are starting to add more variety to the shapes in swimwear (boylegs). I also like the new neoprene/swim fabric - for cold swimming in summer it's perfect.
Great product, on offer, prompt delivery, great quality
Very poor customer service, the product was great though
Always find nice little bargains and you do pretty colours and designs
Quick delivery and quality items
Easy shopping
Great efficient service. Great clothes.
Fast delivery, products as described and good quality.
Review without comment
I have been awaiting a refund for 3 weeks after receipt of goods back into warehouse, customer service response is generic, poor !
Great fit.Great quality.Great price
Review without comment
considerable delay in receiving order - not yet received!
Lush item. Easy ordering and quick delivery
Reached out to customer service on an update on where my order was, I had a return email within 2 hours & my order came 4 days later. Great customer service
Like the product, good colour and true to size
delivery took a long time and product was a completely different colour to advertised
I ordered a wetsuit in June I then received a refund in early hours of the morning so I ordered another wetsuit. I have returned both wetsuits. I asked to cancel my second wetsuit as the next day I received notification that it had been dispatched. I was told by customer services that this wasn't possible. I now am missing a large amount of money awaiting for this to return. Over 2 weeks ago I sent back one and no refund had been given. Very very very poor customer service and no support or replies to my emails.
There was no communication, no notice of shipping after purchase. I emailed to ask what was happening after a couple of weeks and had no reply. Eventually the order turned up. But only JUST in time for our trip. Until then, I had no idea what was happening or even the ability to cancel. 0 stars, would not recommend.
Happy with my new flip flops, delivery took a bit longer than expected
Review without comment
Initially transaction a little slow but this was corrected and happy with service
Love Roxy T-shirts
I would have given 10 if one of the items I bought hasn't been cancelled due to unavailability after I placed the order. Now waiting for the refund which seems to take longer than the initial payment. Otherwise five stars for speedy delivery
Missing 2 items and no one is responding to my several emails I've sent. Extremely disappointed.
I was not able to have a proper conversation with customer service, my requests for contact were dismissive and no help Was given. It was very disappointing and once this issue is resolved - it is still ongoing - I will consider using other companies instead of Roxy in the future.
Excellent bag. So lightweight but strong and great looking.