Billabong

Billabong Ireland

Verified Customer Reviews

Good

3.1/5

With 43 verified reviews shared over the last 8 months

What do customers think?

AI Summary

Customers primarily appreciate the product quality and fast delivery. The clothing is often described as well-made and fitting. Occasionally, there are negative comments regarding long delivery times and inadequate customer service, especially concerning returns or incorrect orders.

Mervin N.Confirmed purchase

Shared 8 days ago, purchase date made on 11 August

Review without comment

5/5
Sinead M.Confirmed purchase

Shared 16 days ago, purchase date made on 6 August

I have been ordering from your site the past few years and I enjoy the quality of your product's. The shipping is even faster.

5/5
Christopher H.Confirmed purchase

Shared 16 days ago, purchase date made on 6 August

Review without comment

1/5
Fionnuala C.Confirmed purchase

Shared 18 days ago, purchase date made on 6 August

Details available on my account. Delivery prompt. Return period generous.

5/5
David C.Confirmed purchase

Shared 22 days ago, purchase date made on 1 August

Perfect fit right sized pockets for me

5/5
Eoin C.Confirmed purchase

Shared 24 days ago, purchase date made on 28 July

Order arrived promptly and was perfect

5/5
Cian B.Confirmed purchase

Shared on July 31, 2026, purchase date made on 17 July

Review without comment

5/5
Andreina C.Confirmed purchase

Shared on July 27, 2026, purchase date made on 9 July

Straightforward

5/5
Caroline O.Confirmed purchase

Shared on July 26, 2026, purchase date made on 8 July

Always good quality and price

5/5
Maria C.Confirmed purchase

Shared on July 24, 2026, purchase date made on 8 July

My order arrived wrong, I sent an email but no one responded.

1/5
Roy W.Confirmed purchase

Shared on July 22, 2026, purchase date made on 11 July

I paid for premium delivery by last Wednesday and it got delivered 5 days later. Very poor service

1/5
Christopher O.Confirmed purchase

Shared on July 17, 2026, purchase date made on 2 July

Waited a long time for delivery. Little or no follow up from customer care. Automated responses. But happy with the shirt.

2/5
Amandine L.Confirmed purchase

Shared on July 16, 2026, purchase date made on 1 July

Review without comment

4/5
TONY R.Confirmed purchase

Shared on July 14, 2026, purchase date made on 6 July

Great product and fast delivery

5/5
Sharon R.Confirmed purchase

Shared on July 10, 2026, purchase date made on 19 June

My order was placed and I paid for express shipping, I Sent 3 messages to customer care and it took over 3 weeks for my order to even ship.

1/5
David C.Confirmed purchase

Shared on July 06, 2026, purchase date made on 28 June

Items are as described and in perfect condition and delivery was quick

5/5
Alan S.Confirmed purchase

Shared on July 03, 2026, purchase date made on 24 June

It arrived and looks great. Soft cotton is the best...

5/5
Jill L.Confirmed purchase

Shared on June 16, 2026, purchase date made on 3 June

I thought the discount on second order would include wetsuits. Seems it excludes most things.

2/5
Benedetta M.Confirmed purchase

Shared on June 11, 2026, purchase date made on 26 May

Order arrived in 2 different parcels, very expensive for what it is. 110 euros for 2 t-shirts and 1 bikini is not something I will repeat

3/5
Paul T.Confirmed purchase

Shared on June 11, 2026, purchase date made on 3 June

Love the products, just not having a great experience returning an item that I ordered. It would appear that I can only return my item to one of 4 locations in Dublin which is bonkers. When i queried this on you help chat it kept directing me the US help and they can't help me so I'm stuck.

4/5
Roisin W.Confirmed purchase

Shared on June 09, 2026, purchase date made on 29 May

Dress arrived promptly but customer service has been abysmal so far. Free returns appears to. R for us customers. I was redirected to European costumer service email and am still waiting on a reply.

1/5
Marielle L.Confirmed purchase

Shared on May 27, 2026, purchase date made on 10 May

Product quality

5/5
Edward D.Confirmed purchase

Shared on May 22, 2026, purchase date made on 12 May

Quality and speed of delivery

5/5
David S.Confirmed purchase

Shared on May 22, 2026, purchase date made on 13 May

Package still not arrived on 22nd May. Was bought as a present for someone who will now not get it in time. Disappointed.

1/5
Toni W.Confirmed purchase

Shared on May 17, 2026, purchase date made on 9 May

Cause the purchase was smooth and accurate (despite a brief hiccough in the customer service mails) ☘️

5/5
Martin R.Confirmed purchase

Shared on May 13, 2026, purchase date made on 1 May

My order still has not arrived

1/5
Kenneth M.Confirmed purchase

Shared on April 26, 2026, purchase date made on 15 April

Review without comment

5/5
Zsolt A.Confirmed purchase

Shared on April 17, 2026, purchase date made on 3 April

I've ordered 3 shorts of the same product only in different colours, but 2 of them came in the wrong size and despite multiple follow ups I still haven't heard back from the customer care team about refund or returns! Very poor service, hugely disappointing!

1/5
Brian H.Confirmed purchase

Shared on March 29, 2026, purchase date made on 20 March

Good product, easy to order.

5/5
Roland H.Confirmed purchase

Shared on March 26, 2026, purchase date made on 13 March

Review without comment

5/5
Grainne F.Confirmed purchase

Shared on March 15, 2026, purchase date made on 7 March

No conformation email and no notification as to delivery status 10 days after purchase

1/5
Sean E.Confirmed purchase

Shared on February 26, 2026, purchase date made on 15 February

Absolutely not. Delivery didn't have all goods init. Customer service horrendous. I'll be avoiding this site, product ant recommending either. Very disappointed.

1/5
Ruth K.Confirmed purchase

Shared on February 24, 2026, purchase date made on 13 February

There is no tracking information, it has been 11 days and I still have no idea where to the delivery is

2/5
Denise H.Confirmed purchase

Shared on February 19, 2026, purchase date made on 7 February

Product technicaly good but colours never what you expect. Always much brighter disappointed with colours and bought 3.

3/5
Ariel R.Confirmed purchase

Shared on February 09, 2026, purchase date made on 29 January

Review without comment

5/5
Roman P.Confirmed purchase

Shared on January 25, 2026, purchase date made on 16 January

Review without comment

5/5
Andreina C.Confirmed purchase

Shared on January 25, 2026, purchase date made on 16 January

Straightforward

5/5
Sarah D.Confirmed purchase

Shared on January 22, 2026, purchase date made on 10 January

I haven't received the full order yet!

2/5
Johnathan H.Confirmed purchase

Shared on January 19, 2026, purchase date made on 15 January

The shopping itself was good, but the package arrived broken and partially open. UPS has to be the worst delivery partner to use!

3/5
Daniel P.Confirmed purchase

Shared on January 18, 2026, purchase date made on 10 January

you had not refund money for the item that was out of stock,but still.had been charged

1/5
Alison M.Confirmed purchase

Shared on January 16, 2026, purchase date made on 2 January

Your customer service is appalling. There's no way of speaking to a person. I reached out at least five times by email, the chat function didn't work and I tried via Facebook. I still haven't received the items and I'm leaving the country for three months tomorrow, with no idea when they'll arrive and no way of returning them. All your reviews are about your abhorrent customer service; you'd think you might do something about it.

1/5
Donal K.Confirmed purchase

Shared on January 16, 2026, purchase date made on 28 December

Review without comment

5/5
Libby O.Confirmed purchase

Shared on January 11, 2026, purchase date made on 3 January

Jacket is warm, fits perfectly, comfortable

5/5